For Eyes - Apprentice Optician

For Eyes - Apprentice Optician

At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.

When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow.

For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

General Function

The Apprentice Optician creates exceptional value in the lives of customers by delivering the For Eyes Experience. Ensures customers are delighted by performing the key steps of our selling model.

Major Duties And Responsibilities

• Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps: Greeting the Customer, Explaining the Process in a transparent way, Merchandise Selection, Fitting Optikam, Solve visual problems or challenges for customers, Tendering, Dispensing
• Serves as a center of excellence for others with a focus on Right the First Time and modeling our customer experience and consultative selling models.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult and complex areas of customer product needs and prescriptions.
• Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
• Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
• Educates the customer on For Eyes guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services.
• Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
• Ensures finished eyewear meets For Eyes standards and customer requirements/requests.
• Strives to achieve "Exceptional Results" on For Eyes annual KPI/Functional Skills that align with brand priorities.
• Serves as a role model for development and a technical resource for all.
• Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
• Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.
• Explains to customers expected delivery times.
• Shows customers where to pick-up their glasses upon return to the store.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
• Maintains safe working environment for all associates/customers. Inform management of any potential safety opportunities (broken tiles, furniture, etc.)

Basic Qualifications

• High school graduate or equivalent
• Strong customer service skills: communicator, listener and team builder
• Knowledge of current optical theory and merchandise
• Knowledge of current store merchandise
• Basic math skills
• Awareness of current fashion trends
• Sales and service skills
• Familiarity with POS, computers and calculators
• Embrace new technology and change

Preferred Qualifications

• State licensure (if applicable) and/or ABO Certification in non-licensed states
• Optical dispensing experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process.