FOH Team Leader, Chick-fil-A Austin Peay

FOH Team Leader, Chick-fil-A Austin Peay

At Chick-fil-A Austin Peay, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager by following established opening and closing procedures. General responsibilities include:

• Enact the Operator's vision
• Ensure adherence to the Create Raving Fans strategy by holding Team Members accountable to Chick-fil-A standards
• Strictly adheres to all Company policies and procedures.

A Team Leader is expected to develop their verbal, written and electronic communication skills, organizational and follow up skills, ability to prioritize, solve problems, share in helping achieve the restaurant's mission statement, purpose, and goals. Team Leaders are to actively develop and mentor the Team Members. Additionally, team leaders may be selected to assist Directors in a role based on the Team Leader's passion and strengths. This added role gives the Team Leader a focused area of ownership and provides an additional opportunity for growth. A successful Team Leader must be professional, mature, patient, and growth-minded. Additionally, they must be humble, a servant leader, willing to share success, and receive positive and negative feedback. They must be confident enough to willingly coach or correct employees. They should never be threatened by the success of others nor difficult challenges. Most importantly they must have integrity (a deep desire to do what is right versus being right) to help build a strong, healthy organization. A Team Leader is continually ensuring that the mission statement and vision statement of the restaurant is being lived out.

• The #1 Goal of a Team leader is to engage and develop people
• Accepts full responsibility and accountability for the area of the business they are leading
• Lead by example - CORE 4, 2nd mile service, and ensure team members are exhibiting these behaviors
• Must be fully capable of following the opening and closing procedures of the restaurant and versed in back-office procedures and computer applications
• Being mentored by a Director is part of the development process of a Team Leader
• Participates in weekly leadership meetings
• Monitor and evaluate staffing levels to ensure Operational Excellence and Financial Return
• Assist with Initial Training, Recertification, and In-Service Training of Team Members
• Observe and encouragingly correct Team Members through intentional observation
• Hold team members accountable to all Chick-fil-A Austin Peay policies and Chick-fil-A operational procedures
• Monitoring the grounds and inside of the building before and at the end of each shift
• Daily upkeep of eRQAs and Safe Daily Critical assessments
• Ensuring that daily and weekly cleaning list are completed to the standard
• Leaving the restaurant better than what you found it
• Always delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality Requirements
• Maintaining a LEAN production environment
• Coaching, evaluation, and providing accountability for kitchen team members on their shifts
• Coaching the behaviors of all Team Members on their shifts. Those behaviors are:
• Hustle that creates a surprisingly fast Speed of Service
• Attention to detail that ensures preparation and production procedures are followed
• Maintaining a work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of the kitchen
• Execution of systems that ensure a refreshingly clean environment
• Promoting proactive thinking with the Team Member so they can anticipate responsibilities
• Maintain a positive relationship with all Leaders and Team Members
• Demonstrate respect; be an example and set the tone for others
• Discuss disagreements privately, professionally, and in a timely manner
• Strive to promote the Chick-fil-A brand and create brand loyalty in customers
• Fully aware of the vision and goals for the month and able to report on progress towards their assigned responsibilities
• Make timely decisions judged to be right for the business even though they may be difficult, controversial, or circumstances may be unclear
• Take ownership for decisions by standing by them and accepting resulting consequences
• Help detect and resolve team breakdowns
• Communicate effectively with individuals up, down, and across the organization.
• Present opinions accurately and persuasivelyboth one-on-one and to a group
• Display a contagious sense of enthusiasm for the Chick-fil-A brand.
• Actively promote the Chick-fil-A brand

Requirements

• 18+ years old
• Demonstrated leadership experience required
• High School diploma required
• Available to work days, nights and weekends
• Must be able to work up to 35+ hours per week
• Must be available to work up to 4 Saturdays a month
• Complete all leadership development assignments

Company InformationJob Benefits

• FREE College Tuition Through Point University*
• Annual Raise Available (full-time)*
• $1 Raise after 90 days (full-time)*
• Employer Healthcare Contributions
• Comprehensive Insurance Coverages
• Paid Time Off: 40hrs, Up To 120hrs (full-time)
• Employer 4% Match On 401k**
• Scholarship Opportunities
• Leadership Development
• Chaplaincy Services
• Flexible Scheduling
• Free Break Meals
• Sundays OFF

***Must meet plan eligibility requirements.

*Raises and overtime are at the sole discretion of the Operator and are dependent on business performance, employee performance and program eligibility. Requirements and are subject to change without notice.

Who we are

"We should be about more than just selling chicken. We should be a part of our customers' lives and the communities in which we serve."

S. TRUETT CATHY 19212014

Why we're closed on Sundays

Our founder, Truett Cathy, made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and worship if they choose - a practice we uphold today.

Fresh food prep

At Chick-fil-A we take a "cook less, more often" approach. By studying smart, lean manufacturing principles used in other industries, we have created new ways to serve our guests the freshest food possible while reducing food waste.

Corporate purpose

"To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A."