FLEX Senior Manager, Future Property Management Systems

Flex Senior Manager, Future Property Management Systems

This is a temporary position. The FLEX Senior Manager, Future Property Management Systems will provide operational input and PMS subject matter expertise to support business requirement testing and refinement for future systems, including but not limited to Single Pane of Glass (SPOG), Stay PMS, Auto Room Assignment (ARA), Guest Experience Platform (GXP), and Opera Cloud (OCPMS). This position also plays an active role in supporting defect management and the future PMS strategy including providing input into design, testing, training, deployment, and support.

The core focus areas for this role are:

• Acceptance Test Scenario Development
• System User Acceptance Testing
• Defect Management
• Jira Management
• Deployment Support
• Learning and Development

Candidate Profile

Education and Experience

Required:

4-year Bachelor's degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related field; OR a combination of education and experience from which comparable knowledge can be gained.

5+ years of hotel property management systems experience or other relevant experience including OPERA, Lightspeed, FSPMS and/or FOSSE

Experience working with international teams and supporting global systems and operational processes

Preferred:

• FOSSE, LSPMS, FSPMS & Opera V5.6 property management system experience
• Hospitality leadership experience
• Experience with other Marriott Property Management Systems, including Guest Experience Platform (GXP) and Central Reservation Systems

Core Work Activities:

• Refine and document acceptance test scenarios and create test scripts with expected outcomes based on functional and technical design documentation.
• Conduct comprehensive testing using defined scenarios, including end-to-end business process validation, to ensure system functionality and identify defects or gaps.
• Record and report testing outcomes, providing clear pass/fail results for business user acceptance testing.
• Validate business processes and training content from an end-user perspective to ensure usability, accuracy, and alignment with operational workflows.
• Track and update system issues and bugs using tools such as Jira and participate in defect triage meetings to support timely resolution.
• Retest and validate fixes or enhancements provided by system vendors or internal development teams to confirm resolution of reported issues.
• Import and execute test scenarios in test management tools (e.g., Zephyr, TestRail), and maintain accurate records of test cases, executions, and related defects.
• Communicate potential risks or issues to the test lead that may impact project timelines, scope, or quality.
• Analyze and document current and future state business processes, identifying improvement opportunities and ensuring alignment with stakeholder expectations.
• Collaborate with subject matter experts and stakeholders to accurately interpret and test requirements, support design discussions, and contribute to documentation.
• Elicit, prioritize, and document user stories and acceptance criteria in an agile environment, translating business needs into actionable tasks.
• Develop and maintain functional and integration testing requirements, including service level agreements (SLAs) and change control documentation.
• Create and manage test plans for user functionality testing, incorporating integration and role-based scenarios across systems.
• Provide ongoing support to development and implementation teams by clarifying requirements and addressing functional design questions.
• Identify and evaluate alternative solutions to business requirements, offering recommendations and collaborating with vendors or partners as needed.
• Assist in the development of training materials, including e-learning modules, job aids, and facilitator guides tailored to various user roles.
• Document frequently asked questions and common troubleshooting steps to support user adoption and reduce support requests.
• Help maintain user guides, quick reference materials, and training logs to ensure consistent and accessible documentation.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.