Fitness Club Coordinator

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Embrace a career surrounded by Utah's natural beauty, with Black Rock Mountain Resort offering a perfect balance of work and play in the picturesque landscapes of Heber City. As a hub for professional excellence, our resort provides modern amenities and a supportive community, inviting enthusiastic individuals to curate outstanding guest experiences against majestic mountains. Immerse yourself in a workspace that prioritizes both your well-being and career growth as Black Rock Mountain Resort becomes not just a workplace but a vibrant community where collaboration thrives. Explore the local charm of Heber City and neighboring attractions, creating a life you'll love in this welcoming environment. Join us, where your career journey meets adventure, and every day is an opportunity to shape the future amid the wonders of Utah's landscape!

Job Summary:

INSERT PROPERTY SPECIFIC INFORMATION (i.e. Resort Marketing Details, Sign-On Bonus, Property Specific Benefits, etc..)

What You Will Have An Opportunity To Do:

The Onyx Club Coordinator is a dynamic leadership role responsible for managing the daily operations of The Onyx Club while coordinating engaging member-focused events and experiences. This position balances operational oversight with creative event planning to ensure a premier fitness, social, and lifestyle environment. Serving as the central point of contact for members, staff, and partners, the coordinator plays a vital role in delivering exceptional service, operational excellence, and memorable experiences that enhance member satisfaction and strengthen the club's reputation.

Essential Functions:

Daily Operations (2025 hours per week)

• Oversee day-to-day operations of the fitness center, ensuring a clean, safe, and welcoming environment.
• Monitor facility maintenance, equipment functionality, and cleanliness, coordinating with staff or vendors as needed.
• Complete and review operational reports to track attendance, facility usage, and performance metrics.
• Manage membership processes, including new sign-ups, renewals, cancellations, and communications.
• Provide prospective members with detailed membership information, pricing, and tier options; conduct tours highlighting amenities and benefits.
• Enforce club policies and procedures to maintain a professional and positive member experience.
• Collaborate with leadership and staff to continuously improve operational efficiency and member satisfaction.

Event Coordination (1520 hours per week)

• Partner with the Director of Fitness to design and execute a dynamic event calendar aligned with member interests and club goals.
• Plan and coordinate social, wellness, and lifestyle events, sourcing vendors and negotiating pricing to ensure quality and cost efficiency.
• Work with the Food & Beverage team to curate menus tailored to specific events.
• Support event marketing efforts through digital, print, and in-club campaigns.
• Serve as the face of the club during events, warmly welcoming members, fostering community, and addressing needs.
• Oversee event execution to ensure seamless operations and exceptional member experiences.
• Gather member feedback through conversations and post-event surveys to evaluate success and identify areas for improvement.
• Maintain organized event records, budgets, and timelines to ensure consistency and professionalism in all planning.

Requirements:

• Outgoing, personable, and confident communicator with excellent interpersonal skills.
• Ability to engage professionally with members in diverse social and professional settings.
• Creative thinker with a passion for designing engaging and innovative experiences.
• Highly organized with strong project management skills and the ability to adapt to changing priorities.
• Proactive, energetic, and solution-oriented with a strong "can-do" attitude.
• Strong written communication skills, with experience in promotional content creation.
• Proficiency with Microsoft Office Suite, membership management software, and reporting tools; ability to learn new systems quickly.
• Flexibility to work evenings, weekends, and holidays as needed to support events and member programming.

Physical Requirements:

• Frequent standing, walking, and exposure to varied temperatures.
• Occasional climbing of stairs, squatting/kneeling, reaching, grasping, twisting/bending.
• Ability to push, pull, lift, and carry up to 60 lbs on occasion.
• Manual tasks such as folding/unfolding equipment or event materials.

What Are We Looking For?

• Someone who is available to work a flexible schedule to include nights, weekends and holidays
• Someone with a high school diploma or equivalent
• Someone with previous experience in customer service
• Someone with a strong desire to make an impact on other people
• Someone with an outgoing and engaging personality
• Someone with strong computer skills
• Someone with excellent verbal and written communication skills
• Someone with the ability to work in a fast-paced setting

Compensation:

$26.00 - $23.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.