First Responder /Monitoring Technician

First Responder/Monitoring Technician

The First Responder/Monitoring Technician will be responsible for conducting field inspections and assessments of mitigation projects, ensuring compliance with applicable regulations, and providing recommendations and solutions. This role is responsible for meeting clients in the middle of disasters and assisting them through the process of getting back to pre-loss conditions. Servpro handles both large loss and standard size construction projects that are a result of fire, water, or mold. The ideal candidate will have a strong understanding of environmental regulations and best practices, as well as excellent communication skills. We find that a strong sales background is beneficial in understanding the detailed communication needs, project details and documentation requirements, follow-up requirements, and general customer services experience & expectations Servpro prides itself on.

Key Responsibilities:

• Conduct regular inspections of mitigation sites to assess compliance with approved plans and regulations.
• Evaluate the effectiveness of mitigation measures and report findings to management.
• Collaborate with project managers, contractors, and regulatory agencies to ensure project goals are met.
• Prepare detailed inspection reports and documentation for internal and external stakeholders.
• Stay updated on changes in environmental regulations and industry best practices.
• Provide technical guidance and support to project teams as needed.
• Assist in the development and implementation of monitoring plans.
• As an emergency services company we pride ourselves on quick request turnaround. On-call may be required based on your role.
• Physically and mentally capable of inspecting all aspects of the home. Inspector will need to be comfortable with long sessions in attics, crawlspace, and unfinished basements.

Qualifications:

• The ability to work independently and as part of a team is top priority.
• Strong communication skills both written and verbal with an understanding of professionalism and emotional intelligence
• Proficiency in using inspection tools to size and scale a project and proficiency with detail through our project software.
• Excellent analytical, organizational, and communication skills. A lack of organizational proficiency will not work in this role.
• Problem solver and solution mindset with an emphasis on understanding customer experience and expectations.
• An understanding of follow-up and the cadence and process of deal progression with insurance carriers.
• An understanding of building and construction. With a focus on demolition.
• Valid driver's license and willingness to travel to various project sites.
• Background check is required & driving record reviewed and monitored

What We Offer:

• Competitive compensation based on experience, knowledge, and capabilities.
• Competitive commission structure
• Company vehicles used for work requirements
• Opportunities for professional development and advancement into other areas of mitigation and rebuild
• A collaborative and supportive work environment.
• Consistent coaching and reviews through monthly 1-on-1's with leadership and team.