First Line Client Specialist (Trade Support Specialist), AVP

First Line Client Specialist (Trade Support Specialist), AVP

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The First Line Client Specialist is a critical role within the Client Facilitation Team, reporting to both the sales product and regional heads. This position is responsible for enhancing both the 'First Line of Defense' (FLOD) and the overall Client Experience through:

• Improving the ease of doing business for clients by having a focused, knowledgeable team able to provide cross product solutions to recurring issues
• Remove the administrative burden from sales enabling the sales-force to focus on true value add and client engagement
• Drive improvements to internal efficiency (e.g. KYC/COB/RISK) through a centralized client service and support team able to both diagnose issues and identifying potential solutions
• The reduction of manual intervention e.g. improved STP, through the remediation of data and hierarchies (coverage & risk).

Key Responsibilities

• Proactively support sales to manage the 'First Line of Defense'
• Ensuring post-trade processes are managed efficiently and effectively such as:
• Prompt resolution of booking issues causing operational issues
• Prompt resolution of settlement issues and margin disputes etc.
• Monitoring of the desks first line controls such as:
• Ensure credit facilities are sufficient and maintained to support trading
• Minimizing credit line breaches
• Act as a point of escalation and own resolution of operational issues between sales and support functions
• Diagnose the root causes as issues arise and identify both tactical and strategic solutions owning the delivery
• Proactively mitigating client impact whilst enhancing the client experience
• Ensuring client set-up is accurate the first time.
• Working with eCommerce, Risk, and/or Operational Platforms
• Client On-boarding and maintenance:
• Ensure new clients or client accounts are requested, prioritized and set-up in a timely fashion
• Prompt escalation and resolution of client issues.

Knowledge/Experience:

• 1-2 years of experience in Capital Markets or in Operations, Risk, Client On-boarding, or Middle Office
• Understanding of Markets Products or Financial Degree
• Some experience working in a financial organization preferred.

Skills

• Proficient with Microsoft Office, Bloomberg or credit risk and settlement systems
• Excellent interpersonal and communication skills
• Superior quantitative / problem-solving skills
• Some knowledge of the products, clients and business dynamics (flow derivatives, indices, single-stock, exotics, multi asset equity derivative products) will help.
• Good understanding of Client Marketing needs.

Qualifications:

• Bachelor's degree (or equivalent)
• For some locations, fluency in native language may be preferred.

Competencies:

• Self-motivated, innovative, results-oriented individual
• Highly organized individual with special attention to detail
• Strong time management / prioritization skills with ability to manage multiple competing priorities and deadlines at any given time
• Ability to work effectively both individually and within a team environment, and to interact professionally with other departments.