Financial Clearance Associate, Business Support, FT, 9A-5:30P

Baptist Health Remote Financial Clearance Representative

The incumbent will be responsible for obtaining and verifying necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments). Responsible for scheduling patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics (e.g., productivity, accuracy, customer service QA, etc.). Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Compensation for this position is between $17.02 - $20.59 / hour depending on years of experience.

Financial Clearance Department remote after 90 days of on-site training at Town & Country (Miami-Dade).

Schedule: Monday Friday 8 hour shifts (9A-5:30P)

• Insurance verification, collections, data entry, virtual registrations, and communication/partnership with patients, and clinical team.
• Our team receives an upwards of 1,000 calls daily in a fast paced, high-volume setting.

Fast-paced environment: You will handle a high volume of calls (around 1,000 calls daily) and multi-task effectively.

Training: We provide a comprehensive four week training program to equip you with the skills needed for the role.

Patient interaction: There is no face-to-face interaction however, clinical teams, and leadership will be required.

1. Insurance Verification: You'll use online portals and communicate with insurance representatives to verify patient benefits.
2. Data Integrity: Ensuring accurate registrations by confirming patient information following strict guidelines.
3. Communication: Effectively collaborate with other departments and foster teamwork within your team.

Degrees:

• High School, Cert, GED, Trn, Exper.

Additional Qualifications:

• Complete and successfully pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole.

Minimum Required Experience:

EOE, including disability/vets