Field Service Technician (Level 3)

Equipment Services Technician

A skilled position responsible for installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain, ice and frozen beverage equipment at customer accounts. Also repairs sealed refrigeration systems. Local and/or state refrigeration and EPA certification required. Diagnoses equipment problems, uses judgment to determine how to best repair or replace. Position works independently and has frequent customer contact. May require lifting, carrying, pulling and/or moving between 20 and 45 pounds repeatedly over workday Requires kneeling, squatting, crouching, crawling and bending when making repairs, often in low places. Position may require moving vending machines weighing 800-1200 pounds.

Primary Responsibilities:

• Repair and perform preventative maintenance on marketing equipment
• Unload and reload with products as necessary
• Repair and maintain sealed refrigeration systems
• Complete all refrigerant documentation in accordance with EPA regulations
• Educate customers on basic equipment repair and upkeep procedures
• Install equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice. For box syrup, build racks and connect lines
• Fill installed equipment and adjust to proper mixture
• Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts
• Maintain parts inventory on service truck
• Establish positive relationship with contacts at service calls
• After each call, complete documentation on e-pad
• Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
• Follow all safety requirements, regulations, and processes
• Follow all driving rules and regulations when operating company vehicle
• Maintain OEM certifications
• Regular, reliable, predictable attendance