Field Service Technician

Field Service Technician

Our Opening and Your Responsibilities

The individual is responsible for performing calibration and preventative maintenance (PM) on basic industrial weighing equipment (e.g. floor and bench scales) without assistance, within the respective Business Area. May be required to assist others on installations, projects and/or repairs as necessary. Pay Range: $29 - $33 / hr Must be willing to attain and maintain a Class B CDL. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

1. Performs basic end user training.
2. Performs calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
3. Assists and cooperates with Scheduling Analyst and Service Support Team as necessary.
4. Is proactive in promoting and selling service and products. Submitting sales leads at a level commensurate with experience is required.
5. Maintains inventory levels as assigned by SBU and maintains appropriate accuracy and control over stocked items.
6. Ensures compliance with all company and customer safety and quality policies and procedures.
7. Works to ensure customer uptime requirements are met and that all work assignments are completed on time.
8. Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner
9. Maintains a close professional relationship with external/internal customers, sales, technicians and other leaders.
10. Completes Kronos time keeping on a daily basis and insure punches are entered for each activity as they occur.
11. Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.
12. Must comply with the Company Fleet policy.
13. Accurately submits Weights & Measures paperwork to state/county in a timely manner.
14. All other duties as assigned.

What You Need to Succeed

• A valid driver's license.
• Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.
• Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred.
• Customer facing or field service experience preferred. Commercial experience desired.
• Basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration
• 1 - 3 years electro /mechanical repair or weighing industry experience.
• The ability to obtain and maintain a CDL and Weights and Measures license in the service area for continued employment. Failure to obtain or the loss of either license could result in termination of employment.
• Demonstrated skill in the use of Microsoft Office products including Word, Excel and Outlook.
• The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs.
• The ability to travel overnight, which may be up to 10% on avg.; but could be as high as 25% depending on business needs; expectations are to travel primarily via the Company assigned vehicle, but may be required to travel by plane.
• Residence within the service territory.
• The ability to work overtime in the range of 10 - 15% on average, but may be as high as 25% in a given time period.
• Willingness to be exposed to hazards in the work site including, but not limited to, chemicals and solvents, vehicle traffic and machinery & moving parts; Exposure to dust, dirt, cold work environments, and fumes varies from work site to work site.
• Willingness to wear special protective equipment and clothing when required.
• This position is considered safety sensitive and is subject to drug testing permitted by law. This position will be subject to DOT drug and alcohol testing as well as a DOT physical exam.
• The physical requirements for the Field Service position include the ability to frequently lift up to 50 pounds and the occasional handling of heavy loads by carrying, pushing, or pulling. The role also necessitates frequent movements such as crouching, stooping, kneeling, and repeated bending to ensure job duties are completed safely and efficiently.

Our Offer to You

• A company car with paid insurance for your work use
• All tools and equipment needed to perform the job and a clothing allowance
• Medical, dental and vision care coverage and a 401(k) savings plan with company matching all starting on date of hire
• Tuition reimbursement, perks and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.