Field Service Technician (Cooling/HVAC Data Center) - San Jose, CA

Field Service Technician (Cooling/HVAC Data Center) - San Jose, CA

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values such as community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of worktogether.

Position Summary: This position will be responsible for providing onsite technical services to Customers in support of Mission Critical Cooling Systems. Executes the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services. We are looking for a highly motivated individual who thrives in a fast-paced, challenging environment and is eager to apply their technical skills during project installations, break fix and preventative maintenance.

Duties and Responsibilities:

• Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
• Provides onsite support by assisting in fault isolation of electro-mechanical systems.
• Identifies necessary parts to resolve customer equipment failures.
• Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
• Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
• Maintains accurate customer service records and reports within the Case Management System/CRM.
• Contributes to the creation of Knowledge Articles and other technical-related documentation.
• Serves as a resource to sales personnel for assigned service area.
• Recommends improvements to manuals, operational processes and procedures as needed.
• Contributes to training course content development and provides training to customers and other field service personnel, as required.
• Maintains knowledge of new products.
• Other duties as assigned.

Required Skills:

• Proven experience in maintenance and facilities management
• Hands-on expertise in maintaining conveyance systems, forklift equipment, dock equipment, dock plates, powered industrial trucks, and manual material handling equipment
• Strong knowledge of building systems including electrical, plumbing, HVAC, signage, and exterior building structure
• Ability to read and interpret blueprints, wiring diagrams, schematics, sketches, and verbal instructions
• Proficiency in assembly, maintenance, and repair of high-voltage electrical installations
• Skilled in diagnosing, troubleshooting, and repairing faults in electrical and mechanical systems
• Experience in measurement and control of electrical parameters
• Strong background in repairing and maintaining production equipment to ensure maximum uptime
• Knowledge of facility equipment maintenance including HVAC systems, air compressors, and plumbing
• Experience in installing, repairing, rebuilding, and upgrading machinery and mechanical equipment
• Ability to diagnose machine malfunctions and operating difficulties and provide timely corrective actions
• Skilled in rebuilding machines and overhauling components, including dismantling, inspection, machining, and replacement
• Experience with installation and relocation of machinery/equipment, including levelling, fitting, and alignment
• Proven ability in preventive maintenance for production equipment and machinery
• Strong organizational skills for ordering parts, managing supplies, and maintaining accurate documentation
• Adherence to safety standards and procedures when working with electrical and mechanical systems
• Ability to perform measurements, prepare technical documentation, and maintain compliance records
• Skilled in repairing faulty machinery, production equipment, and damaged structures
• Hands-on expertise in electrical and mechanical troubleshooting of production systems
• Proven ability to perform daily repairs and ensure production equipment remains operational

Position Qualifications:

• Minimum of 2 years of experience in field service or a similar technical support-related position.
• Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.
• Prior experience of working within Data Center environments

Knowledge, Skills, and Abilities:

• Ability to successfully apply technical knowledge to identify root causes.
• Ability to demonstrate excellent customer service and communication skills.
• Ability to read basic product drawings, electrical schematics, and technical specifications.
• Requires the ability to manage priorities effectively.
• Ability to travel with little notice may be required.
• Troubleshooting skills and sound technical judgment.
• Ability to work both onsite independently and as part of a team.
• Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation.
• Ability to pass customer-specific background check processes, if applicable.
• Experience reading Electrical Schematics
• Experience working with 200 440-volt equipment (High Voltage)
• Prior experience with electro-mechanical equipment, servos, sensors and actuators
• Willing to travel when needed
• Hands on hardware troubleshooting and repair experience

Physical Requirements/Abilities (If necessary):

• Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc.
• Must be able to lift to 75 pounds at times.
• Travel may be required up to approximately 20% of the time.