Field Service Representative, Senior

Field Service Representative, Senior

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

Anticipated Posting End: 1/26/2026

The Opportunity:

CACI is responsible for providing comprehensive Integrated Product Support (IPS) services for the Tactical Integrated Ground Suite (TIGS) System of Systems (SoS). These services cover a range of support categories including management, engineering, maintenance, supply, data, training, continuous support, infrastructure, logistics, and personnel. The primary objective of these diverse services is to ensure warfighting readiness across the globe by increasing the operational availability and mission effectiveness of all currently deployed and future TIGS SoS.

Responsibilities:

• Provides installation of TIGS systems/sub-systems and supporting systems; technical services for operations and maintenance of C5IM systems; integration of Audio/Visual equipment; and cable installation, including Cat 6, fiber optic, control cable, IPTV and speaker wire in support of Enterprise Service Desk (ESD) services??

• Tests components to ensure cables and equipment are within proper specifications?

• Troubleshoots and determines system performance issues and provides solutions?

• Provides removal and proper disposal of obsolete systems and equipment while adhering to proper disposal and documentation/handling procedures?

• Provides support for implementing technical solutions, installing interfaces, and ensuring that devices are operational?

• Provides installation, integration, test, and management of TIG systems of systems

• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments?

• Plans and leads major technology assignments?

• Functions as a technical expert across multiple project assignments?

• May supervise others?

Qualifications:

Required:

• Must hold an active TS with SCI preferred. Ability to obtain SCI required

• Bachelor's degree with 5 years' experience

• Proven ability to lead and facilitate meetings with diverse groups of stakeholders

• Strong analytical and problem-solving skills

• Experience with change management tools

• Must demonstrate a broader skill set and work experiences across multiple FSR roles. They are expected to lead at least one role, showcasing their ability to manage projects, mentor junior staff, and contribute to strategic planning within their area of expertise.

Desired:

• Experience working in the field supporting DoD?

• Experience with installation, repair and testing of technology systems in remote areas?

• Experience with FOC and copper cable repair?

• Knowledge of DevOps practices and principles?

FSR Role Summaries:

• FSR - System Maintainer Role: FSRs in this role are tasked with troubleshooting hardware issues, performing repairs, and conducting software updates and upgrades. They ensure the operational readiness of systems through preventative maintenance and functional validation of parts and systems.

• FSR - Logistician/Acquisition/Supply Chain Role: FSRs manage the flow of materials and logistics, including inventory control, material planning, and acquisition activities. They ensure efficient inventory management and supply chain operations, taking into account historical data, planned upgrades, and predictive trends.

• FSR - Trainer Role: FSRs are responsible for developing and conducting training programs, aligning training materials with users' knowledge and experience. They conduct both classroom and hands-on training sessions on system operations, administration, preventive maintenance, and troubleshooting.

• FSR - Customer Support Role: FSRs provide direct assistance and support to users, offering guidance for routine maintenance and troubleshooting. They manage 24/7 help desk support, fielding tasks, and post-fielding assessments to identify lessons learned and communicate with the development team for product improvements.

• FSR - Systems Analysis, Integration, and Test Support Role: FSRs work with the development team to create and maintain technical publications, integrate hardware and software capabilities, and validate systems before release. They analyze system changes, assist in the creation and validation of technical manuals, and ensure adherence to test plans during Government witnessed validation testing.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (

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Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .

The proposed salary range for this position is:

$61,600-$129,300

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.