Field Retail Manager - Staples Promotional Products

SPP Field Retail Manager

Staples Promotional Products (SPP) leads the industry with innovative design, cutting-edge technology, and a vibrant culture of creativity. As the SPP Field Retail Manager, you will play a pivotal role in driving operational excellence, elevating customer experience, and maximizing sales across our retail portfolio. Your leadership will directly shape our brand reputation, foster strong client relationships, and support business growth in a dynamic, fast-paced environment.

What you'll be doing:

• Lead and oversee all aspects of in-store operations and customer experience to ensure high standards of execution and service.
• Develop and execute strategic retail initiatives, incorporating new technologies to boost store performance.
• Drive achievement of sales and operational KPIs, including sales targets, same-store growth, conversion rate, and average transaction value.
• Collaborate with client stakeholders and internal teams (Finance, IT, Inventory, Merchandising, HR) to resolve operational issues and support growth initiatives.
• Create and manage planograms, merchandising strategies, and promotional activities in alignment with brand standards.
• Oversee inventory accuracy, implement shrink reduction efforts, and forecast demand to maintain product availability.
• Lead compliance with operational policies, procedural manuals, and regulatory requirements.
• Drive continuous improvement in store processes and performance outcomes.
• Represent SPP in external, client-facing discussions with professionalism and a customer-focused approach.
• Negotiate store planning and supply approaches with clients and internal inventory management to optimize revenue generation.

What you bring to the table:

• Strong leadership and people management skills to inspire, coach, and motivate diverse teams.
• Excellent communication and relationship-building abilities across all organizational levels.
• Strategic thinker with robust analytical and problem-solving skills.
• Passion for delivering exceptional customer experiences and retail excellence.
• Adaptability to manage change, drive innovation, and deliver results in a fast-paced environment.
• Proficiency in retail systems, point-of-sale (POS), and performance analytics tools.
• Proven ability to lead teams and drive operational and financial results.
• Experience managing inventory and people in a retail setting.
• Collaborative, hands-on leadership style with a focus on talent development and engagement.
• Ability to communicate effectively and create engaging environments for executive-level customers.

What's needed - Basic Qualifications:

• Bachelor's degree in business, Retail Management, or a related field OR equivalent work experience.
• 5+ years of experience in retail operations, including people and inventory management.
• Proficiency with retail systems, POS, and analytics tools.
• Strong analytical, communication, and leadership skills.

What's needed - Preferred Qualifications:

• Passion for retail and customer experience.
• Collaborative and hands-on leadership style.
• Ability to manage change and drive continuous improvement.
• Experience communicating with and creating engaging environments for executive-level customers.

We Offer:

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!