Field Operations Team Lead

Loaner Kit/Order Fulfillment Manager

Provide leadership and expertise for loaner kit/order fulfillment. Oversee the distribution of products/services for our representatives and customers to include: order entry; picking, shipping, tracking, creating driving routes and usage. Track inventory accurately, record keeping, warehouse inventory cycle counting, managing expired products and optimize inventory utilization. Maintain a state of constant audit readiness and assist with preparation for audits. Implement processes that optimize and track warehouse inventory, which accounts for up to 50% of Branch's inventory assets.

Meet established metrics for operations (i.e. turns, service levels)

Compile and inspect incoming/outgoing kits/products for compliance with specifications and usage

Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations

Process orders for products while conferring with distribution, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace deliveries

Investigate customer complaints/track service levels and problem solve any discrepancies

Utilize processes and tools for scheduling surgeries

Work with internal resources for alternative product obtainment (e.g. loaner bank, other warehouses, consignments)

Managerial duties including but not limited to: training, coaching, performance management and evaluation, compensation management, recruitment and terminations

Bachelors Degree in business or related discipline OR 6+ years of equivalent relevant experience in lieu of degree required

Valid Driver's license with good driving record - required

Ability to work flexible hours, as needed to support the business needs, including weekend and evening call/participate in rotational on call as needed required

Ability to lift, push, pull and carry up to 50 lbs required

Demonstrated warehouse/inventory control experience in a demanding, fast-paced environment - preferred