Family Support Specialist

Are you passionate about making a difference in the lives of families? Our client is seeking a Family Support Specialist to join their dedicated team. This role plays a vital part in helping clients navigate child support services, enforce court orders, and ensure financial stability for families in need.
This is a full-time position offering $29.56 per hour, with the opportunity to work in a meaningful, fast-paced environment that values professionalism, empathy, and attention to detail.
What You'll Do:

• Interview clients to gather documentation and determine eligibility for child support services
• Explain relevant laws, policies, and procedures to clients, employers, and the public
• Locate non-custodial parents, assess income/assets, and calculate support obligations
• Facilitate support agreements, paternity acknowledgments, and address payment barriers
• Enforce court orders through wage garnishments, liens, license suspensions, and benefit intercepts
• Draft legal documents for paternity, support establishment, modifications, and court filings
• Represent the department in court hearings or assist attorneys as needed
• Coordinate and collect genetic test specimens; handle sensitive paternity-related discussions
• Maintain accurate and confidential case files; track payments and reconcile balances
• Communicate with clients, legal representatives, and agencies to exchange information
• Schedule and coordinate court hearings and related appointments

What You'll Bring:
Experience & Training:
At least 1 year of full-time experience interviewing clients for government or social service programs, or equivalent training/experience
Licensing:
A valid driver's license may be required and must be maintained
Knowledge & Skills:

• Strong understanding of office practices, legal terminology, and social service procedures
• Proficiency in Microsoft Office and specialized case management systems
• Excellent verbal and written communication skills
• Ability to interpret and apply laws, policies, and court orders
• Strong organizational skills and attention to detail
• Ability to manage sensitive information with discretion and professionalism
• Conflict resolution and public interaction skills
• Ability to work independently and collaboratively in a team environment
• Additional Requirements:
• This position requires a comprehensive State background check prior to assignment
• Join a team that's committed to supporting families and upholding justice through compassionate and effective service.

Marathon Staffing is an Equal Opportunity Employer and participates in E-Verify.