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Family Support Partner - Congenital Heart Disease

UPMC

Company : UPMC

Location : Pittsburgh, PA, 15201

Posted Date : 28 October 2025

Job Details

Family Support Partner

Children's Hospital of Pittsburgh is hiring a Family Support Partner who will support children with congenital heart disease and their families. The Family Support Partner will provide intensive levels of peer support, information, and teaching to the parents/caregivers to help strengthen their natural support system. The Family Support Partner will support positive outcomes for the youth and family.

Responsibilities

  • Assist the family in linking to natural and community support groups.
  • Assist with crisis stabilization when needed.
  • Attend all mandatory trainings and become a credentialed Family Support Partner within one year.
  • Provide direct support, information, and teaching to the parents/caregivers as needed.
  • Work with and help youth and families to learn skills, achieve their vision, and to become self sufficient.
  • Work with youth and families to create and maintain an environment conducive with wellness & recovery.

Qualifications

  • High School diploma or equivalent required; Bachelor's degree preferred
  • Must have experience raising a child with congenital heart disease (CHD)
  • Knowledge of youth and family mental health and substance use resources and service systems preferred but not required within Allegheny and surrounding Counties.
  • Ability to engage parents/caregivers raising a child with mental health and/or substance use disorders, to identify family strengths without being judgmental, and to integrate these strengths throughout the provision of services.
  • Willingness to share personal story and experiences as appropriate.
  • Ability to model effective behaviors and appropriate skills.
  • Have a good sense of humor, a common-sense approach, be compassionate, flexible, creative, and a good listener.
  • Willing and eager to learn, and to be videotaped for credentialing and training purposes.
  • Flexible in adapting the weekly schedule to meet the needs of the youth, families and team.

Licensure, Certifications, and Clearances

  • Driver's License
  • Act 31/33/34/73 Child Abuse Clearances

UPMC is an Equal Opportunity Employer/Disability/Veteran

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