Facilities Support Coordinator- Journeys

Facilities Support Coordinator-Journeys

This position assists and supports all Genesco Maintenance with the administration and execution of customer service to Journeys Group and Johnston & Murphy Retail stores.

How You Will Make an Impact:

• Manage heavy call volume for department; take detailed messages, screen incoming calls for priority of importance, decide on plan of action, route calls to appropriate vendor.
• Follow up on store work orders placed in Maintenance Manager through completion.
• Verify work order completion through back up paperwork and store associates.
• Purchase, organize, and maintain warranty database for electronic equipment. Ensure timely deliveries and keep record of back-up stock.
• Responsible for the dismantling and disposal of trade specific items for stores that have closed, relocated.
• Maintain Preventative Maintenance list for HVAC and fire services and update for store open/close.
• Assist in special projects as requested.
• Monitor eStat specific stores for maintenance issues.
• Follow up on all utility, fire marshal, roof leak and maintenance related issues.
• Identify areas of possible maintenance cost savings.
• Use and update Maintenance Manager on every work order.

Experience and Skills You'll Need to Have:

• 2+ years of retail or facilities experience preferred
• Able to communicate effectively with store associates and vendors
• Understanding of basic maintenance skills as it relates to retail stores
• Ability to prioritize based on urgency of issues
• An absolute attention to detail
• Must be on call to handle 'after hours' emergency calls (as required)

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.