F-35 Help Desk Specialist | Active Secret clearance

Help Desk Specialist

Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

The F-35 Lightning II Program is the Department of Defense's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future.

Meaningful Work and Personal Impact

As a Help Desk Specialist, the work you'll do at GDIT will be impactful to the mission of JSF F-35 support team in China Lake, CA.

• Provides first-tier software, hardware, and printing technical assistance to computer users.
• Answers questions or resolves computer problems for clients in person, email, via telephone, or electronically.
• May provide assistance concerning the use of computer hardware, software, and printing.
• Responds to and diagnoses problems through discussions with users.
• Provides timely support to end users on a variety of issues, including identifying, researching, resolving, and following up on technical problems.
• Serves as a focal point for customer concerns.
• Documents, tracks, and monitors the technical problems to ensure a timely resolution.
• Interacts with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• A working knowledge of the M365 office suite, MS Teams, and the Windows operating system.

What You'll Need to Succeed

• Security Clearance Level: Active Secret clearance
• Required Experience: 2+ year of directly related experience supporting Help Desk Tier 1 operations
• Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
• Experience with Remedy/Help Desk Management Systems.
• Progressive experience in the management of a technical support team.
• Experience developing and providing Service Level Agreements and Help Desk deliverables.
• Required Certifications: (411) Technical Support Specialist Basic.
• Education: AS/AA degree in Computer Science or related IT discipline. Allowable Substitution: An additional 2 years of experience required without an AS/AA Degree.
• Location: Onsite in China Lake, CA.
• US Citizenship required

GDIT Is Your Place

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

Own Your Opportunity

Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

The likely hourly rate for this position is between $22.85 - $29.90. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Onsite

Work Location: USA CA China Lake

Additional Work Locations: None

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.