Experienced Veterinary Client Service Representative (Westlake Village, CA)

Veterinary Client Service Representative (CSR)

VCA Westlake Village Animal Hospital in Westlake Village, CA is seeking an extraordinary Veterinary Client Service Representative (CSR) to join our team. This position will begin as part-time, with the potential to transition into a full-time role based on performance, availability, and clinic needs. Ideal for candidates looking to grow into a long-term position with more hours over time.

Pay Range (based on experience): $20.50 - $22.00/hour

Position Overview: As a CSR, you'll be the first point of contact for clients - whether on the phone, at the front desk, or online. Your role is critical in ensuring a smooth experience for both clients and patients, from check-in to check-out, while supporting our veterinary team with scheduling, communication, and medical record maintenance.

What You'll Do:

• Greet clients warmly and compassionately in person and over the phone
• Schedule appointments and manage the calendar efficiently
• Process payments, invoices, and estimates
• Maintain accurate and organized medical records
• Coordinate patient flow and assist with client education
• Handle emotionally sensitive situations with empathy and professionalism

What We're Looking For:

• 2+ years of experience as a veterinary receptionist or CSR (preferred)
• Knowledge of veterinary terminology and common procedures
• Strong communication and multitasking skills
• A calm, compassionate demeanor and team-focused attitude

Preferred Skills:

• Team Player
• Experience handling client conflict or end-of-life support
• Understanding of basic veterinary treatments or medications

At VCA Animal Hospitals, we take our mission statement your pet's health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.