Experienced Supervisor - Claims

Experienced Supervisor - Claims

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Salary Range: $82,000-$115,825 - commensurate with experience

Training Schedule: Training will be 100% in office (5 days a week). Training will be Mon-Fri but may require flexibility based on the needs of the department.

Hybrid Schedule (after training): Work schedule is 4 days in-office/week

Work Schedule: May include a weekend day or evening depending on business need.

Exciting opportunity to join an industry leading Auto Claims team. We are looking for highly motivated Claims leaders!

This exciting opportunity will allow you to drive results by mentoring, coaching, and developing a team of Auto Claims Specialists. As a supervisor in the Claims Specialists unit, you will play a vital role in the company's success by leading your team in the investigation of coverage, determination of liability and damages, and processing and settling claims. The ideal candidate will have a proven track record of successfully driving results, helping others, and bringing energy and enthusiasm to the team.

GEICO offers a flexible work model. This position will have in-office requirements of 4 days a week. GEICO reserves the right to adjust in-office requirements as needed to support the needs of the business unit.

Key Responsibilities:

1. Team Management:

• Supervise, train, and mentor claims staff to ensure optimal performance.
• Conduct performance evaluations, set targets, and provide constructive feedback.
• Handle staff scheduling and workload distribution to maintain operational efficiency.

2. Claims Processing:

• Oversee the review, investigation, and settlement of claims within established guidelines.
• Ensure timely and accurate processing of claims in compliance with legal and regulatory requirements.
• Manage escalated or complex claims, providing resolution and support as needed.

3. Quality Control and Compliance

• Monitor claims processes to maintain high standards of accuracy and service.
• Implement and maintain compliance with applicable laws, regulations, and company policies.
• Conduct audits and ensure adherence to internal and external standards.

4. Customer Service:

• Serve as the primary point of contact for escalated customer inquiries or disputes.
• Work to improve customer experience by identifying process improvements and training opportunities.

5. Reporting and Analysis:

• Prepare and analyze reports on claims trends, team performance, and operational efficiency.
• Identify areas for improvement and recommend solutions to management.

6. Collaboration:

• Work closely with other departments to resolve issues and improve workflows.
• Participate in the development and implementation of policies, procedures, and training programs.

Qualifications:

• Preferred one of the following: AA, BA, BS, MBA, or CPCU.
• 12 months of successful call center leadership and/or auto claims liability experience.
• Excellent leadership, communication, and problem-solving skills.
• Ability to handle confidential information with discretion and integrity.
• Must be able to learn & apply large amounts of technical and procedural information.

Key Competencies:

• Leadership and team-building skills.
• Analytical thinking and attention to detail.
• Strong organizational and time management abilities.
• Commitment to delivering exceptional customer service.
• Must be able to communicate in a clear empathic and professional manner in all communication channels including verbally and digitally.
• Must be able to handle difficult conversations and perform well under pressure.
• Ability to follow complex instructions, resolve conflicts and facilitate resolution.

Why Join GEICO?

• Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.
• Inclusive Culture: Join a company that values diversity, collaboration, and innovation.
• Workplace Flexibility: Benefit from a hybrid work model80% in-office, 20% remote after trainingand enjoy the GEICO Flex Program, allowing for additional flexibility throughout the year.
• Professional Growth: Access GEICO's industry-leading training programs and development opportunities.
• Licensing and continuing education at no cost to you.
• Leadership development programs and hundreds of eLearning courses to enhance your skills.

Additional Perks:

• Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.
• 401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.