Executive Meetings Manager

Executive Meetings Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Sunseeker Resort Charlotte Harbor is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

Position Overview

The Executive Meetings Manager (EMM) is responsible for proactively prospecting, facilitating and closing group business opportunities as well as event execution for their assigned market. This role will focus on building and maintaining client relationships with clients and event planners. The EMM will be responsible for collaborating with clients to plan and customize events within their assigned sales parameters. This role will require the ability to influence team members at all levels across a variety of job functions and will report directly to the Director of Resort Sales.

Position Responsibilities/Duties:

• Meets and exceeds individual & team room night goals. Effectively manages customer budgets to maximize revenue, meets customer needs and identifies opportunities to up-sell products and services throughout the sales process while building strong relationships.
• Builds and strengthens relationships with existing and new customers to include sales, calls, entertainment, FAM trips, trade shows and conducting experiential client site inspections.
• Proactive selling and qualifying. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation. Identifies, qualifies, and solicits new business to achieve personal and resort room night goals. Focuses on accounts with Need Time patterns.
• Responds to incoming inquiries within their market segment and assists other sales associates in times of need.
• Plan and coordinate all aspects of meetings and events, including room setup, audiovisual equipment, catering and guestroom needs.
• Partner with Banquets, Operations, Resort Services, outside vendors, and other critical departments to ensure all are aligned on strategy with hotel to execute events flawlessly. Build relationships with all other departments.
• Knowledge of the competitive set to ensure that product offerings and service standards remain best in class in every aspect. Adjust and make improvements where necessary.
• Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction.
• Maintain a positive workspace for all team members where team member engagement levels are high due to everyone feeling valued and enjoy coming to their job.
• Promote diversity, inclusion, pride, respect, camaraderie and fairness.
• Teach about doing things the right way with integrity, hard work, collaboration, and teamwork.
• Exercise discretion and independent judgment when evaluating new programs, new services, and new ideas.
• Stay abreast of property goals to create support and present departmental goals to executive leadership.
• Continue to learn and be on the forefront of new technology for the hotel industry.
• Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards.
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guests satisfaction
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management.
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
• Perform other functions as needed

Qualifications

Required:

• Bachelors Degree in Hospitality, Business Administration or equivalent education/experience
• A minimum of two (2) years of hotel sales, convention services, catering and/or hotel operations experience
• Delphi experience would be helpful
• Previous experience in a luxury resort setting helpful

Knowledge/Skills/Abilities:

• Experience using Delphi or sales automation program is required.
• Proficient in Microsoft Office 365
• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor