Executive Assistant, Amazon Customer Service

Executive Assistant

The Amazon Customer Service organization is looking for an exceptional Executive Assistant who wants to work in a fast-paced, exciting, and growing team. We need someone who is bright and self-motivated, with a proven history of high performance and the ability to operate under pressure. As an Executive Assistant, you will be responsible for a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all team meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas, space planning, and ad hoc project coordination. Working in a highly ambiguous environment, you will demonstrate initiative, complete tasks and projects quickly, and proactively take the appropriate action without having to know the total picture. You will learn organizational structures and objectives of the team you support, as well as build a strong internal network. You will apply superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure. Over time, you will build deep and trusting professional relationships with the leader and their team, which will blossom into strong partnerships that provide opportunities for special projects with increased responsibility and long-term career growth.

Key job responsibilities:

• Manage complex executive calendar and coordinate multi-stakeholder scheduling
• Facilitate domestic and international travel arrangements and logistics
• Track and drive completion of strategic deliverables with appropriate follow-up
• Process and manage expense reports and related financial documentation
• Plan and execute team events, including meetings, off-sites, and social gatherings
• Collaborate with leadership team and Executive Assistant network to provide organizational support
• Oversee workplace management, including office space planning and reorganization
• Exercise sound judgment and decision-making in diverse business situations
• Provide high-level administrative and organizational support
• Demonstrate initiative and autonomous problem-solving capabilities
• Foster a positive team environment and contribute to workplace culture

Team Culture:

At Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups in over 190 chapters globally. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance:

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life, both in and outside of work.

About the team:

Customer Service is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (E.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience.