Event Manager - Hilton New Orleans Riverside

Event Manager

The Hilton New Orleans Riverside is looking for an Event Manager to join their amazing team. Nestled between the iconic French Quarter and the vibrant Mardi Gras World, just steps from the cruise port, our Riverside property offers an unforgettable setting for events of every kind. With over 1,600 guest rooms and suites, 130,000+ sq. ft. of event space inspired by classic French design, and a variety of customizable packages, we're equipped to create truly memorable experiences for groups of all sizes.

Pay Range: $27-$29 per hour + opportunity for Team quarterly bonus

What Will I Be Doing?

As Event Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

What Are We Looking For?

Minimum of 1 year of event management experience

Flexibility to work weekends, evenings, or days based on group needs

Proficiency with Microsoft Office (Word, Excel, Outlook)

Experience with hotel property management systems, such as Delphi.fdc

The Benefits

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

• Medical Insurance Coverage Options for you and your family. Able to enroll after 90 days of employment
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) you can accrue up to 144 hours of PTO in your first year of employment.
• Go Hilton travel discount program: 100 nights of discounted travel per calendar year
• Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Access to your pay when you need it through DailyPay
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Inclusive family-building and fertility benefits
• Expanded bereavement leave.
• Adoption Assistance program
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Complimentary meals in the cafeteria while on shift
• Complimentary parking