Event Day Receptionist

Event Day Receptionist

The Event Day Receptionist is responsible for providing exceptional guest service and administrative support in the executive office on event days at the SNHU Arena. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of ticketing platforms. The ideal candidate will be dependable, detail-oriented, and capable of working in a fast-paced environment while assisting guests both in person and remotely.

Key Responsibilities:

• Answer incoming phone calls and email inquiries, providing accurate information and resolving customer needs.
• Assist guests with ticketing issues, including Ticketmaster troubleshooting, resale site concerns, and scam awareness.
• Provide information regarding parking, ADA accommodations, lost & found, and other guest service needs.
• Access and update customer accounts, ticket availability, and event timelines using various software platforms.
• Direct inquiries and messages to the appropriate internal departments.
• Learn and apply all venue policies, rules, and regulations to guide guests effectively.
• Utilize Microsoft Office Suite, Google Drive, Outlook, and arena-specific systems to perform daily tasks.
• Perform other duties as assigned to ensure smooth event-day operations.

Qualifications & Skills:

• Minimum 2 years of customer service experience (event, entertainment, or hospitality industry preferred).
• High school diploma or equivalent required
• Proficiency in Microsoft Office (Outlook, Excel, Word), Google Drive, and other basic computer programs.
• Familiarity with online ticketing platforms (Ticketmaster experience strongly preferred).
• Strong communication skills (verbal and written) with excellent attention to detail.
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
• Dependable, punctual, and able to work independently as well as part of a team.
• Flexible schedule: must be available to work nights, weekends, and holidays as required by event schedules.
• Customer service-oriented with the ability to interact professionally with guests, vendors, and all levels of management.
• Tech-savvy with the ability to quickly learn new systems and processes.

Note: The essential responsibilities of this position are described below the above headings; they may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.