Epic Training Analyst I

Training Analyst I UChicago Medicine AdventHealth Great Lakes

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Monday - Friday 8am to 5pm

Location: RD ST, Woodridge, 60517

The role you'll contribute:

The Training Analyst I is responsible for implementing standardized clinical, revenue cycle, and practice operations training strategies for AdventHealth Medical Group. The Analyst will collaborate with the Physician Enterprise Training Delivery Manager and medical group leadership to identify, assess, prioritize, and address training and development needs among practice staff. The Analyst will carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within AdventHealth Medical Group. The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance and compliance with specific training plan goals and targets. Successful candidates will maintain and display subject matter expertise in EHR, ancillary applications, and standard workflows to operationally support Physician Enterprise and regional initiatives. The ideal candidate will oversee the provision of multidisciplinary education and training and can effectively evaluate workflow to assist the staff with best practice implementation and sustainment. The Analyst will collaborate with others to ensure that content is developed and constantly refined to improve outcomes, and to ensure that the education delivered supports process improvement and optimization targets identified by the organization. The Analyst will need to build and maintain effective relationships with medical group customers as well as peers and other individuals that support effective technology adoption and operational efficiencies at the designated practices. The Analyst will collaborate with clinical, financial, operations, access, and other teams to ensure the designed training strategies and education programs support best practice workflows.

The value you'll bring to the team:

• Support EHR and ancillary training efforts and continuing education training across the medical group.

• Deliver onboarding, training, go-live support, and continuous improvement efforts for new department acquisitions and new Providers.

• Participate in strategy, delivery, and implementation efforts of Physician Enterprise and regional operational projects.

• Actively participates in best practice sustainment efforts through solution implementation, activation, and post go- live support.

• Manage ServiceNow ticket queue to effectively identify, troubleshoot, and track issues at the medical group level.

• Work in cooperation with various team members to deliver highly effective training and support to all levels of end users.

• Deploy a wide variety of training methods, reimagining creative and innovative tools, techniques and approaches to achieve excellent comprehension, proficiency, and performance results from end users.

• Deliver training using various platforms (i.e. in person, virtual, etc.) for both new and existing users including Providers, clinical support staff, front office/billing staff, and market leaders.

• Deliver effective functionality and standard workflow training to end users.

• Coordinate training programs and ensure proper training materials are available prior to, during, and after training.

• Analyze learning needs to ensure success of the training. Continuously improves engagement strategies to achieve desired learner comprehension and proficiency.

• Regularly assess the education needs of end users through on-site visits, operational performance analytics, job and process analyses, and other metrics.

• Identify and effectively communicate any change management risks, potential barriers, or delays as it pertains to the overall learning plan/strategy.

• Collaboratively evaluate the effectiveness and success of the education program to identify continuous improvement efforts.

• Assess operational performance analytics to summarize education gaps, determine the impact of training on employee skills, and develop action plans for onsite support.

• Maintain a keen understanding of adult learning, training and education trends, development, and best practices.

• Distribute Physician Enterprise communications to end users and assess user comprehension.

• Identify opportunities to improve provider wellbeing, staff satisfaction, consumer engagement and satisfaction, and financial performance.

• Serve as a liaison between the medical groups, Physician Enterprise, and Adventist Information Technology (AIT) teams.

• Collaboratively define and communicate best practice workflows and system use by clinical and non-clinical physician practice users.

• Facilitate assessment of workflow processes before, during, and after system implementation and other operational initiatives.

• Adhere to the AdventHealth Corporate Compliance Plan, to the rules and regulations of all applicable local, state, and federal agencies, and to the standards of all accrediting bodies.

• Maintain policies and procedures related to the clinical information system.

• Working hours are full time; Monday Friday, occasional weekends or early evenings may be required.

• Travel as needed.

The expertise and experiences you'll need to succeed :

Minimum qualifications:

EDUCATION AND EXPERIENCE REQUIRED:

• Associate degree, certificate, or 5 years of highly relatable experience

• 2 years training experience in a healthcare environment

• Experience in facilitating classes independentlyEDUCATION AND EXPERIENCE PREFERRED:

• 2 years physician practice operations experience

• Experience in adult learner education/teaching experience

• Experience with process improvement methods and tools, e.g., Lean/Six SigmaLICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• Valid Driver's license

• AdventHealth Epic Credentialed Trainer Certification (must be obtained in the next available class offered, no longer than 60 days)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Physician Services

Organization: UChicago Medicine AdventHealth Great Lakes

Schedule: Full-time

Shift: 1 - Day

Req ID:

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.