Enterprise Program Manager, Digital Initiatives

Program Manager

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

We are seeking a seasoned Program Manager to lead a high-impact digital initiative. This role requires a strategic thinker with hands-on experience managing complex, cross-functional digital programs. You will be responsible for overseeing the end-to-end delivery of a secure, scalable platform that powers digital commerce and enhances the experience for collectors and enthusiasts.

This position sits onsite five days a week in Grapevine, TX.

Key Responsibilities:

• Program Leadership: Drive the planning, execution, and delivery of a multi-phase digital program, ensuring alignment with business goals, timelines, and budgets.
• Stakeholder Management: Collaborate with executive leadership, product, engineering, external partners, marketing, and customer success teams to define program scope, success criteria, and deliverables.
• Security Oversight: Partner with security teams to embed best practices and compliance frameworks throughout the platform lifecycle.
• eCommerce Expertise: Guide the implementation of secure and high-converting commerce capabilities, including payment processing, fraud detection, inventory management, and customer experience.
• Trading Card Industry Insight: Bring deep understanding or passion for trading cards (physical or digital), including grading, authentication, marketplaces, and collector behavior.
• Risk & Issue Management: Identify and proactively address risks, blockers, and interdependencies.
• Agile & Scalable Delivery: Promote best-in-class project delivery methodologies (Agile, Scrum, or Hybrid), and ensure scalable systems and processes.
• Communication: Provide regular updates to stakeholders, produce executive-level reporting, and facilitate transparent cross-team communication.

Required Qualifications:

• 710+ years of experience in program or project management within digital or technology-driven environments.
• Proven track record of delivering secure eCommerce platforms or products, ideally with physical/digital goods.
• Strong familiarity with application and data security best practices.
• Demonstrated experience managing large, cross-functional teams and external vendors or partners.
• Understanding or strong interest in the collectibles industry.
• Exceptional leadership, communication, and organizational skills.
• Experience working in fast-paced, entrepreneurial or startup-like environments.

Preferred Qualifications:

• PMP, PgMP, or Agile certification (CSM, SAFe, etc.).
• Experience with e-commerce platforms.
• Familiarity with trading card grading, authentication, or selling preferred.
• Technical background or degree in computer science, information systems, or similar field.

Why Join Us?

• Be part of a passionate team reinventing the digital collecting experience.
• Work on a unique, high-visibility project blending commerce, community, and cutting-edge tech.
• Competitive compensation, benefits, and flexible work options.

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.