Engineering Manager, Teammate ExperienceNew York, NY

Engineering Manager, Teammate Experience

At DoorDash, our Teammate Experience team sits at the vital intersection of building a high-scale product platform and directly shaping exceptional customer experiences. Our team powers the suite of applications and the underlying infrastructure that empowers our dedicated customer support agents (Teammates) to deliver world-class service across our complex ecosystem of consumers, dashers, and merchants. We enhance the DoorDash customer experience and boost customer satisfaction by streamlining support processes and minimizing obstacles. Our work has a direct and positive impact on millions of DoorDash customers and we're committed to continuous innovation, ensuring our solutions are both robust and intuitive.

About the Role

As the Engineering Manager for Teammate Experience, you will lead a talented and passionate team of engineers focused on building and scaling the product platform that fosters customer satisfaction and long term engagement. Your team will be at the forefront of developing intuitive tools, intelligent automation, and a robust monitoring platform that ensures our customers get exceptional support. You'll partner with PMs, ML engineers, and Strategy & Operations to define and execute a strategic roadmap that balances scalable platform development with cutting-edge product enhancements. At DoorDash, we're reinventing the support experience delivering powerful, efficient, and user-friendly tools that empower DoorDash to delight our customers at every interaction.

You're Excited About This Opportunity Because You Will

• Lead and grow a team of exceptional backend and client-side engineers delivering end-to-end engineering solutions
• Shape the future of order tracking by driving solutions that seamlessly integrate platform reliability with customer-centric design
• Collaborate with Product Managers, business leaders, and key stakeholders to determine the team's roadmap and vision, and manage execution against that roadmap
• Provide architectural guidance and professional development for a team of 8+
• Encourage innovation, teamwork, implementation of cutting-edge technologies, and outside-of-the-box thinking
• Oversee the hiring process for your team, in partnership with recruiting, to grow a diverse and inclusive team
• Drive key business metrics such as reordering rates, customer engagement, and retention

We're Excited About You Because You Have

• BS, MS, or PhD. in Computer Science or related field
• 3+ years of experience in people management leading full-stack teams (backend & web) of 8+ engineers
• 8+ years of industry experience
• Extensive experience as an engineer in a fast-paced, product-focused development environment
• Experience with distributed system design, system scaling, and performance optimization
• Hands-on leadership and strong product intuition
• Humility - willing to get into the details and open to feedback
• Growth mindset - you're eager to expand your skill set and excited to carve out your career path in a hyper-growth setting
• Adaptability, resiliency, and ability to thrive in ambiguity - things can change quickly, and you'll need to help the team evolve

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:

The national base pay range for this position within the United States, including Illinois and Colorado.

$193,800 - $285,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.