Engineer III - Major Incident Management

Company : Edward Jones

Location : St Louis, MO, 63103

Posted Date : 18 October 2025

Job Details

Innovate here. And see your ideas come to life.

It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship.

Job Overview

Position Schedule: Full-Time

This job posting is anticipated to remain open for 30 days, from 06-Oct-2025. The posting may close early due to the volume of applicants.

Team Overview

As a Major Incident Manager, you will be responsible for leading and managing the technical resolution for all Major impacting incidents at Edward Jones. The Major Incident manager is both technically competent and also business focused to ensure every major incident is being worked with the appropriate urgency and priority. The ideal candidate should be able to execute an array of tasks within a short timeframe and ensure that focus at all times remains at mitigating all incidents in an expedited manner. The role will require work outside of normal business hours (weekend shifts, holidays & evenings) as needed.

What You'll Do:

As a Major Incident Manager, you will be responsible for, but not limited to:

n
Validate all proposed major incidents to determine impact on business operations and IT services
n
n
Drive all major Incidents to resolution and ensure accurate and timely communications throughout the incident lifecycle
n
n
Ensure that the correct technical or business resources are engaged and working on the resolution for all major incidents and identify when escalations are required to ensure timely mitigation of all incidents
n
n
Ensure the Major Incident procedures and process are followed, and all postmortems are created to capture key details for leadership and the problem management team
n
n
Capture and document a timeline of all key events through the technical call
n
n
Craft and publish branch communications describing the current outage and impacts expected
n
n
Manage and drive technical call to ensure updates are provided and key details are communicated when necessary
n
n
Identify workstreams and capture outcomes via incident tasks within ServiceNow
n

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page ( .

Hiring Minimum: $84100

Hiring Maximum: $