Engagement Coordinator

Engagement Coordinator

Under the direct supervision of the Engagement Manager, the Engagement Coordinator will be responsible for supporting all Engagement programs and initiatives, including DEIA, talent engagement, corporate social responsibility, and guest experience in collaboration with the Engagement Manager and the Director of Engagement.

The ideal candidate possesses energy and enthusiasm regarding people and culture and demonstrates competency, creativity, and the ability to move fast, think globally, navigate ambiguity, build solid relationships across multiple teams, and execute effectively.

Diversity, Equity & Inclusion

• Develop a general understanding of the overall strategy for the Center's DEI program
• Assist in coordinating activities on behalf of the Center at functions aimed at building MWDBE participation and partnership opportunities.
• Assist in compiling data, reports, and analyses to support the success of DEI programs, training, and related certifications

Talent Engagement

• Represent the Engagement Department on the Culture Committee and support the committee's programs
• Assist in developing, designing, and posting content for PCC internal messaging in collaboration with the Director of Engagement and the Director of Marketing and Communications
• Develop and maintain the annual awareness and initiative calendar, recognition platforms
• Contributes to the ideation and rollout of recognition initiatives aligned with company culture.
• Works closely with the Engagement Manager on team training to include, but not limited to, hospitality and DEIA best practices to promote an inclusive culture and drive engagement
• Other duties as assigned

Guest Experience

• Support all customer and guest experience efforts with a focus on the proper techniques, training, servicing, and protocols required to ensure exemplary guest and customer satisfaction, and ensure PCC quality standards
• Support the management of customer feedback by assisting in its collection, analysis, and dissemination through various channels, including surveys, internal reporting, direct observations, and one-on-one engagements
• Assist in the event donation process, inclusive of the coordination of staging and pick-up, as well as identifying potential donation recipients
• Assist in the coordination of the customer gift program
• Works with the PHLCVB to manage the deployment of the concierge kiosk/desk for designated events. Inclusive of managing the concierge inventory, coordinating the work orders for the kiosks/desks, creating the signage for the kiosk and/or desk, and ensuring all pertinent materials are available at the desk
• Answer inquiries from guests and customers and/or refer them to the proper department.
• Support cross-departmental coordination during high-volume events to ensure a seamless guest experience.
• Other duties as assigned

Skills and Abilities

• Excellent interpersonal, organizational and communication skills (written and verbal)
• Passionate about people & culture
• Ability to build trusted relationships and bring energy and enthusiasm
• Must be proactive, innovative, organized, and disciplined
• Flexible and enthusiastic in implementing plans
• Excellent time management skills
• Demonstrated ability to manage multiple projects/tasks at once and prioritize effectively
• Demonstrated ability to solve complex challenges under pressure
• General knowledge of talent recruitment, management, and development, and employee relations
• General knowledge of current advances in people and culture change
• General knowledge of graphic design and/or Photoshop software and Excel
• Analytical and critical thinking ability
• Outcome-focused and self-motivated
• Able to balance attention to detail with swift execution
• Ability and willingness to work irregular schedules and hours in a fast-paced environment