Employment Coordinator

Employment/Onboarding Coordinator

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking dedicated Employment/Onboarding coordinators to support our HR operations team. This role will handle new hire onboarding tasks to provide an exceptional onboarding experience. These tasks may include maintaining the pre-onboarding manual and all communications to new hires, overseeing the Candidate Management group inbox, handling HR Tier II cases related to new hire onboarding, validating new hires complete employment tasks in a timely manner (workers compensation notices, Employee Handbook acknowledgements, W2s, Withholdings, Military Affiliation, Direct Deposit, Personal Info/Emergency Contacts), sending applicable state notifications, tracking and validating New Employee Orientation attendance and notifying stakeholders.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Phoenix, AZ. Relocation assistance is not available for this position.

What You'll Do

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• Guides candidates through the recruitment and onboarding process by providing timely updates on application status and interview details, ensuring a seamless and positive candidate experience.
• Maintains accurate and up-to-date requisition and candidate data in the Applicant Tracking System (ATS), ensuring data integrity, compliance with company policies, and adherence to legal requirements. Safeguard sensitive candidate information and uphold confidentiality standards.
• Initiates and manages pre-employment background checks, drug screenings, and onboarding activities (e.g., new hire orientation coordination, I-9 verifications and licensure), ensuring smooth transitions for new hires.
• Provides direct administrative support to recruiters, including creating offer letters, preparing onboarding materials, and managing expense reports.
• Tracks recruitment/onboarding metrics and assists with preparation and maintenance of operational reports, providing data to assist decision making and progress against goals.
• Monitors I-9 completion status, ensuring timely follow-up and completion of required documentation to clear candidates for employment.
• Identifies opportunities to streamline interview lifecycle and onboarding processes, improve the candidate and hiring leader experience, and contribute to the development of best practices.
• Collaborates closely with recruiters, hiring leaders, and external partners to troubleshoot scheduling conflicts, resolve process issues, and ensure alignment on expectations and timelines.

What You Have

• High school diploma or equivalent
• Up to 2 years of progressive work experience in staffing, human resources, administrative support, account relationship management, or a related field.
• Strong organizational and time management skills with the ability to prioritize tasks, manage multiple calendars, and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to build positive relationships and a commitment to delivering a high-quality candidate and hiring leader experience.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience working with Outlook or other calendaring software.
• Strong attention to detail and accuracy, with experience coordinating cross-functional tasks or projects.

What Sets You Apart

• Experience handling employee new hire onboarding and HR specific functions (to include applicable laws and regulations)
• Experience with Workday or a similar HR employee management platform
• Experience with coordination of business travel and Business Travel/Expense (T&E) Management Software such as Concur
• Ability to deliver exceptional communication and experiences to candidates, hiring leaders and recruiting staff
• US military experience through military service or a military spouse/domestic partner

Compensation Range: The salary range for this position is: $43,680.00 - $67,840.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.