EMOC Service Desk Analyst

EMOC Service Desk Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity:

At CACI, our people are our greatest asset – we make sure your voice is heard and give you the resources to invent solutions to some of the most difficult challenges facing our customers. Our entrepreneurial environment fosters your best ideas and allows you to build your career to fit your creativity. Sound interesting? We're always looking for the best and brightest to join our ranks and share the fun.    

CACI is seeking an EMOC Service Desk Analyst. This candidate will provide monitoring services overseeing the enterprise infrastructure for any irregularities or system events that may impact the success of our customer’s mission. They will facilitate and manage critical incident response, coordinating government, contract and third-party stakeholder engagement to effectively mitigate the impact to operations.

Responsibilities:

• Provide Enterprise monitoring expertise for the Operations Center and the Technical Operations team

• Act as the communications focal point and liaison for remotes site reporting and tracking of IT issues

• Monitor enterprise tools for availability and performance latency to proactively identify network and server issues before they happen

• Act as the liaison between government and contract stakeholders, coordinating incident response

• Provide coordination of Authorized Service Interruptions (ASIs)

• Provide coordination with Enterprise Operations teams on Various IT issues, open tickets, and track resolution

Qualifications:

Required:

• Must be a U.S. Citizen with the ability to pass a DHS background investigation

• BA/BS degree or equivalent experience and minimum 3 years of related work experience.

• General understanding of Active Directory, DNS, DHCP, GPO’s, and NTFS permissions

• General understanding of network topologies, both transport and IP

• Excellent written and verbal communication skills

• Willing to work shift work

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (

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Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .

The proposed salary range for this position is:

$46,600 - $95,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.