eCommerce Product Manager

Ecommerce Product Manager

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

The Ecommerce Product Manager, Consideration, will work closely with the Sr Director of Ecommerce to build, own, and execute an optimization and innovation roadmap for the Talbots and Haven Well Within websites' Consideration journey (PDP, Quick View, etc.). This position is responsible for the management of all Consideration elements on the site, which include product detail pages, product content and variants, recommendations, outfitting, wish list, product reviews, gift card PDPs and more, to bring modern, best-in-class experiences to key conversion-driving areas of our ecommerce site. This position will also support varying cross-functional digital product projects including marketing integrations. This position partners closely with UX, Web Developers, Testers, Analytics, IT, and Merchandisers to ensure that the sites are optimized for conversion and a best-in-class user experience.

The impact you can have:

• Own the end-to-end experience of the PDP, Product Quick View, Add to Cart modules, and marketing solution integrations, driving improvements in key metrics and delivering a seamless customer experience across all device types.
• Champion the specific needs and behaviors of our customer to strategize and execute data-driven a/b test and optimization roadmaps, developing strong test hypotheses rooted in customer insights and business goals.
• Write clear, detailed test briefs, feature requirements (epics, user stories, acceptance criteria) in an agile environment to effectively communicate with developers and testers in different time zones and make efficient progress against roadmap initiatives.
• Manage the full agile delivery cycle of new feature requirements: web design, feasibility, sizing, solutioning, SEO design, performance, implementation, QA, UAT, release, and measurement.
• Act as a product owner in sprint planning, grooming, and retrospectives.
• Challenge to status quo to bring fresh perspectives, champion new concepts and emerging technology to transform the product discovery experience.
• Analyze test results and site performance in collaboration with the Analytics team to iterate or scale based on findings.
• Partner with key business stakeholders (Brand, Merchandising, Planning, IT) to elicit and develop feature requirements that align with roadmap and deliver incremental business value.
• Implement consistent practice to analyze customer feedback and session trends, using surveys and playback tools to identify and recommend prioritization of top concern.
• Consistently evaluate competitor web sites and ecommerce trends to continually bring innovative, modern ideas and stay current with other retail offerings.

You'll bring to the role:

• Bachelor's degree
• 1-2 years in Merchandising, Licensing and/or Wholesale or related experience
• Strong strategic thinking and analytical capabilities
• Strong verbal and written communication skills
• Strong self-management and time management skills
• Detail oriented, with excellent follow-through skills
• Strong prioritization skills
• Excellent organizational ability to facilitate multi-tasking in a fast-paced environment.
• Ability to work in a highly collaborative environment.
• Proficient in Microsoft Office applications

Benefits:

• Merchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, Talbots, Haven Well Within, Chico's FAS & Lane Bryant (in store and online)
• Support for your individual development plus career mobility within our family of brands
• A culture of giving back local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities*
• Medical, dental, vision insurance & 401(K)*
• Employee Assistance Program (EAP)
• Time off paid time off & holidays*

* Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position. This includes Student Visas.

This position works in a hybrid model, with approximately 1-2 days per week worked in our Hingham (MA) office location and approximately 3-4 days per week worked remotely.