eCommerce Driver/Trainer

Job Description
eCommerce Driver Trainer
POSITION PURPOSE:
Driver Trainers are responsible for training new delivery drivers in accordance with company policies and procedures and administering behind the wheel road tests. Driver Trainers also serve as a resource to drivers throughout their employment journey. The Driver Trainer is the first call for all driver-related incidents, customer issues, vehicle & equipment issues. The Driver Trainer also manages drivers' meal break communications, absences/tardies, and finds additional drivers to cover routes as needed. The Driver Trainer supports the Operations Manager in defining and communicating daily routes to drivers.
KEY DUTIES & RESPONSIBILITIES:

• Faciliate training classes for newly hired eCommerce drivers according to the Driver Training Program.
• Faciliate compliance training.
• Train and coach drivers on proper driving techniques, including defensive driving using the Smith System method.
• Administer written and driving related road test.
• Conduct check rides to assess driving performance.
• Competent in Route Planner, Verizon Connect and Mobile Link internal systems.
• Review all daily AM/PM TMS/routing schedules by store to determine sufficient driver coverage and schedules confirming resources to fulfill orders on time.
• Daily TMS/routing scheduling across 3-5 shifts and confirm/communicate schedules with an average of 3-5 drivers per store. Manage situations and communicate to drivers regarding start and end times, customer delivery expectations, order changes and and availability issues.
• Partner with Operations Managers, Store Directors, Home Shopping Department Managers, IT to minimize delays, errors, and unforseen delivery issues as they occur.
• Problem solve and identify why items are missing, damaged or timelines delayed and work to update management, customers and drivers.
• Troubleshoot driver calls regarding driving incidents, vehicle & equipment issues, and finding additional drivers to cover routes due to sick calls and call offs.
• Responsible for coordinating truck maintenance and truck moves for area to ensure proper fleet performance and optimization.
• eCommerce projects / duties as assigned.

Note: Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above. QUALIFICATION AND EXPERIENCE:
The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position**:

• High school graduate
• 1+ year logistics experience preferably large teams in distributed locations a plus.
• 1+ year retail operations experience, preferably in retail grocery.
• 1+ year facilitating training programs.
• Smith System Certification a plus.
• 1+ year experience driving a van or truck preferred.
• Excellent customer service skills.
• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Ability to think strategically and conceptually while managing details.
• Ability to work independently but also a strong team player.
• Must have the flexibility to work variety of shifts, days, evenings, and weekends.
• Valid driver's license with a history of no suspension or at fault accident within the last three years, no DUI/DWI within the past seven years, and no more than one moving violation on driving record.
• Strong sense of urgency, business ethics, dependability and follow through.

PHYSICAL REQUIREMENTS:
The following attempts to communicate the traditional physical demands associated with this position:**

• Ability to lift from ground level to overhead
• Ability to carry and maneuver items weighing up to 50lbs

SUPERVISION :
Number of Direct Reports:

• None

** The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by the employee assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.
What is it like at Albertsons?
Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider qualified applicants for employment with arrest and conviction records.
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