Earl Opener: Member Services Representative

Front Desk Representative

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Responsibilities

• Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.
• Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.
• Converts telephone inquiries into club visits.
• Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.
• Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.
• Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.

Member Service

• Greet all members & their guests using their name and wish them a good workout
• Wish all members a fond farewell as they exit the facility
• Check Ins:
• Check in all members and guests in accordance with company procedures
• Ensure all members are participating in services and programs according to their level of membership
• Facilitate any messages on club software at member check-in
• Observes ABC screen to book kick-offs
• Facilitate all member requests or forward to a manager, assistant manager or manager on duty

Guests

• Greet all guest promptly and courteously
• Explain membership options to guests and ask if they would like to enroll
• Ensure all guests are "qualified" to be a guest according to our policies
• Ensure all first time guests are taken through a tour
• Follow up with all guests

Communicate Special Events to Members and Guests

Desk Duties

• Answer phones in courteous, helpful, professional manner
• Master the use of the CMS system
• Maintain professional disposition at all times
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, programs and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Take the initiative to learn opening and closing duties

Job Type: Full-time

Benefits:

• Employee Discount

Schedule

Morning opener:

Arrival time Mon-Friday 4:45 am

Arrival time Sat-Sun 6:45

4/5 hours shifts available

Work Location: In person