Dock Operations Trainer

What you’ll need to succeed as a Dock Operations Trainer at XPO

Minimum qualifications:

• At least 18 years of age
• Two years of Dockworker or forklift operations experience
• Demonstrated leadership skills
• Strong understanding of ZDM, the handheld device and company policy and procedure, including safety
• Able to balance multiple tasks while positively motivating, coaching and communicating clear instructions to others
• Able to work well and thrive within a cross-functional often changing team environment (HR, Safety, Ops, etc.); able to work independently when required
• Strong company spokesperson
• Able to read and follow instructions including job guides and other company documents
• Computer skills, including email and basic Microsoft Office Skills
• Able to describe a process during the learning process and patience to see it executed
• Dock Operations Certificate completion
• Timely support the scheduling of sessions as requested and the processing of session rosters/activity reports (Outlook, People Services, XPO University, etc.)
• Time management and organizational skills, including the ability to meet facilitation deadlines
• Available to work a variety of shifts, including days, evenings, nights and weekends, due to varying freight volumes
• Able to do basic math calculations, with and without a calculator
• Infrequent travel (5%) to include overnight stays

Preferred qualifications:

• Prior experience supervising a team or demonstrated experience training others
• Prior Dockworker experience at XPO with good performance including attendance, safety record, and damage frequency score
• Participation with local service center employee engagement team
• A desire to progress in your XPO career
• An associate's degree, military experience or equivalent experience
• Desire to succeed with a strong attention to detail

About the Dock Operations Trainer job

Pay, benefits and more, upon successful completion of the Dock Operations training certification:

• Pay starts at $30.00/hour
• Additional $1.50/hour premium for training hours
• Additional $1.80/hour shift premium for FAC shift
• Flexibility to work all 3 shifts, with priority work on the FAC and OB shifts
• This is a Motor Carrier Act exempt position

What you’ll do on a typical day:

• Train all new freight handlers on correct dock operations processes including sorting, handling, loading and unloading palletized and non-palletized freight and hazardous materials
• Train all new freight handlers on safe equipment usage including motorized and manual equipment, and securing freight inside trailers, and the handheld device
• Responsible for the effective onboarding, training, performance quality and retention of new all new freight handlers
• Effectively assess all new freight handler's skill and proficiency level
• Deliver training sessions in accordance with agreed upon training plan and ensure skills transfer
• Attend daily WIN meetings with new employees ensuring they understand the material and put it into practice
• Will be responsible for engaging DW’s and DSR’s with less than 1 year to improve their freight handling procedures
• Collaborate with Supervisors on 30-60-90 day evaluations to ensure completion and that the new employee is making positive improvement in noted areas
• Effectively coach all new freight handlers in the moment including use of SMART and the Accountability Policy
• Review evaluations and feedback from new hires and others to assess effectiveness and make enhancements to training sessions
• 80% of the time will be spent training. In periods where no training, onboarding, coaching or quality inspection is required, must be willing to operate as a Dockworker and exhibit proper freight handling techniques thereby leading others by example
• Exhibit a positive attitude and act as a brand ambassador of XPO Core Values, builds positive relationships
• Obtain and maintain facilitator certification as requested

Dock Operations Trainers are required to:

• Lift freight and other objects of various shapes, sizes and weights (frequently up to 50 lbs. and occasionally greater than 70 lbs.)
• Sort, handle, load and unload palletized and non-palletized freight using appropriate motorized and manual equipment, including a pallet jack, forklift and by hand
• Safely walk and stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel as necessary

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.