DME- Driver Service Technician- New Orleans

Ochsner Health Equipment Sales, Service, and Education Specialist

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken, and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job is responsible for sales, servicing, and education of equipment to ensure safe delivery, setup, and use of equipment and maintains the quality provider image for the company and community.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion.

Education:

Required - High School diploma or equivalent

Work Experience:

Required 1 year experience in customer service related position

Preferred - 1 year delivery experience in the medical field. Successful completion of factory training seminar for home medical equipment.

Certifications:

Required - Louisiana driver's license with acceptable driving record

Knowledge Skills and Abilities (KSAs):

• Must have computer skills and dexterity required for data entry and retrieval of required job information.
• Must be proficient with Windows-style applications, keyboard, and various software programs specific to role.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout required job processes.
• Strong interpersonal skills.

Job Duties:

• Manages territory to reach service goals and delivery of equipment and oxygen, as required, in accordance with industry standards and applicable governmental regulations including US.
• Delivers and sets up required equipment in the customer's residence.
• Completes written client visit reports, following setup and follow-up visits, as required.
• Performs routine preventive maintenance and simple repairs on equipment in accordance with company policies.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations, and standards.

Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.