District Operations Manager

Join Our Team At Crunch Fitness

Are you looking to combine work, fitness, and fun? Are you looking for an opportunity to lead and inspire people? Are you energetic, and enthusiastic about helping people meet their fitness goals? Are you looking for growth opportunities and advancement? Then you should come join our team! As a member of the Crunch Fitness family you will receive:

A competitive salary with benefits

Complimentary club membership

Employee discounts

Flexible schedules

At Crunch Fitness we are committed to helping our team members and members to become the best version of themselves. We're changing the landscape of the fitness industry and believe that fitness can be accessible, affordable, and a way of life for everyone. There are no judgments here = not too much or not enough, no stares of disapproval. Here we keep open minds. We are nurturers. We seek only to encourage, empower, and entertain. There is no one type. There is no one reason. There is no one way. What we are is a diverse community; what we have is a culture of fun; what there is, is room for everyone; all kinds of people with all kinds of goals who've chosen to reach them with us. We're looking for committed and dedicated individuals to help grow our business, so that we can share and spread our "NO JUDGMENTS" philosophy with more people.

District Operations Manager (DOM)

The District Operations Manager (DOM) ensures that our clubs deliver the best guest and member experience. The DOM is responsible for:

• Communicating and upholding company standards and leading by example for delivering the Crunch Fitness "NO JUDGMENTS" philosophy and delivering what our members want most; clean clubs, friendly helpful team members, and a highly maintained club
• Ensuring that team members consistently execute the basics in punctuality, dress code, friendliness, and cleanliness
• Supporting member retention by advocating for the best member experiences and operational processes in the club
• Working closely with club managers to hire, train, and develop a strong team of Member Service Representatives and Kids' Club professionals that deliver on company goals and reflects our "NO JUDGMENTS" philosophy.
• Responsible for the successful attainment of department targets (e.g., member service, cleanliness, revenue, and retention)
• Working closely with club managers to ensure that the facility is well equipped, and provides a clean and safe environment for both members and employees

Essential Duties & Responsibilities

The DOM is responsible for:

• Service Management
• Ensuring that all club members receive exceptional member service experience
• Proactively engaging club member base, regularly greeting and interacting with members, and conducting member satisfaction surveys under company guidelines
• Resolving member concerns and complaints in a professional manner within Crunch Fitness corporate and club parameters
• Monitoring club facilities for appearance and equipment and resolving or escalating issues that detract from the member experience
• Instilling a sense of common responsibility and teamwork across club functions to improve the member and team member experience
• Club Administration
• Driving club efforts in achieving revenue goals in Retail, Drink, Juice Bar, and ancillary revenue
• Working with club managers in planning and implementation of promotions and merchandising
• Ensuring that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure
• Ensuring Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children
• Ensuring that the proper adult to child ratio is enforced in Kids' Club at all times
• Ensuring that only team members who have completed the appropriate training work in Kids' Club
• Implementing new operational procedures in the club and following-up with compliance checks by monitoring club systems and employee performance
• Mediating club team member relations matters for all club operations team members
• Ensuring that all systems and standard operating procedures are accurately followed
• Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports
• Staffing and Development
• Maintaining a fully engaged and high performing member service team that aligns with company values and goals
• Assisting club managers in training & developing Front Desk, Kid's Club staff
• Conducting meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities
• Coaching staff under the guidance of the Vice President of Operations, District Manager, and consult with the Human Resources Manager for additional direction when necessary
• This position directly manages 6-7 locations in the Treasure Valley area.

Qualifications

The DOM requires:

• 1-2 years as customer service/operations
• Preferred: Prior multi-unit management experience in fitness, retail, or hospitality industry leading 3-10 employees
• Face-to-face customer service experience
• Strong interpersonal and communication skills, including proper telephone etiquette
• Possesses strong organizational skills to execute and prioritize multiple tasks
• Understands basic record keeping practices and procedures
• Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel

Certifications / Educational Requirements

The DOM requires:

• High School diploma or General Educational Development (G.E.D.)
• Bachelor's Degree preferred but not required
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

Physical Requirements

• Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public
• Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system

Work Environment

• While performing the duties of this job, regularly exposed to moving mechanical parts
• The noise level in the environment is occasionally loud
• Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business
• Must be able to travel by car and airplane up to 10% of the time

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.