DISTRICT MANAGER - REMOTE - DC, PA AND MDD

Chartwells Higher Education District Manager

Location: Remote - DC, PA, and MD

Salary: $140,000 - $160,000

Other Forms of Compensation: Medical, Dental, Vision, 401K, PTO

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble, and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Job Summary

Working as a District Manager (DM) for Chartwells Higher Education, you will lead a cross-functional team and manage multiple accounts within your territory which will include Maryland, Washington, DC, and Eastern Pennsylvania. You will provide overall planning and direction to achieve operations and financial goals, align with all applicable regulations, maintain strong client relationships, and ensure we continuously support our communities in our dynamic environment.

This position will require approximately 80% travel within your assigned District.

Key Responsibilities:

• Leads, manages, and encourages a complementary team of Resident District Managers and/or Directors of Dining Services, and their teams, to provide outstanding service
• Drives and develops self and team towards building positive relationships with clients and achievement of critical metrics (profitability, safety, engagement, etc.)
• May serve on the regional leadership team; participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
• Leads accounts in territory, ensuring decisions are weighed for risk/reward and short/long term implications
• Supports senior leadership in setting the cultural tone in district and region; meets regularly with team and partners to ensure full visibility, understanding, safety, and accountability
• Serves as representative/brand ambassador of territory; attends client and community engagement events
• Collaborates with the Sales, Retention, and Finance teams on sales proforma and proposal development; participates in full sales and retention process
• Collaborates with partners to support district needs and solves problems by thinking through all angles and downstream impacts
• Ensures compliance with regional, state, and local policies governing meal and retail programs, along with safety and QA requirements; conducts audits and offers solutions for improvement
• Champions development, performance evaluations, succession planning, and building single- and multi-unit management skills such as a full understanding of all roles within operation; support team with tools and systems
• Owns financial results/P&L for districts in the territory, and works with leadership to ensure accuracy in reporting, forecasting, and budgeting
• Completes required reports on time as outlined by policy
• Ensures consistent and fair administration of all policies and procedures

Required Qualifications:

• Bachelors degree from an accredited college or university, or five (5) years progressive experience in multi-unit food service, hospitality management, plant operations management, environmental services, laundry, or other Support Services areas in lieu of degree

Preferred Qualifications:

• Strong background in a leadership role with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
• Has a consistent track record and knowledge of growing a business, along with proven business and financial proficiencies.
• Has the ability to think quickly, analytically, strategically, and accurately.
• Shows expert client relationship, influencing, presentation, listening, and communications (written and verbal) skills.
• Champions the inclusive approach, and is proactive, positive, professional, flexible, and resilient.
• Demonstrates initiative, ownership, multitasking, prioritization, and organization skills.
• Proficient in the use of Microsoft Suite.
• Extensive travel is required in this position.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.