DISTRICT MANAGER - Chartwells Higher Education - Babson Park, MA

Chartwells Higher Education District Manager

Location: Remote overseeing 7-8 accounts in New England

Salary: $145,000 - $155,000

Other Forms of Compensation: Bonus Eligible

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Job Summary

As a District Manager (DM), you will lead a cross-functional team and manage multiple accounts within your territory. You will be responsible for driving operational excellence, achieving financial goals, maintaining strong client relationships, and ensuring compliance with all regulations while fostering community support and engagement.

Key Responsibilities

• Lead, manage, and inspire a team of Resident District Managers and/or Directors of Dining Services to deliver outstanding service.
• Build and maintain strong client relationships, driving team engagement and achievement of critical metrics (profitability, safety, customer satisfaction, etc.).
• Serve as a representative and brand ambassador for Chartwells Higher Education at client and community events.
• Participate in regional leadership discussions, sharing best practices, mitigating risks, and championing diversity and inclusion.
• Oversee multiple accounts in your territory, balancing risk/reward and short-/long-term decision-making impacts.
• Partner with Sales, Retention, and Finance teams on proposals, proformas, and retention strategies.
• Ensure compliance with all regulatory, safety, quality assurance, and policy standards; conduct audits and recommend improvements.
• Own P&L performance for the district, including reporting, forecasting, and budgeting accuracy.
• Drive team development through coaching, performance evaluations, succession planning, and skill-building at both single- and multi-unit levels.
• Ensure consistent and fair administration of all company policies and procedures.
• Deliver required reports in alignment with company policy and deadlines.

Preferred Qualifications

• Bachelor's degree from an accredited institution or at least 5 years of progressive multi-unit leadership experience in food service, hospitality management, support services, or related industries.
• Strong leadership background with experience in contract/budget management, customer service, food services, negotiations, and people development.
• Proven ability to grow business with solid financial and business acumen.
• Skilled in strategic, analytical, and critical thinking.
• Exceptional communication, presentation, and client relationship skills.
• Proactive, professional, flexible, resilient, and committed to an inclusive leadership style.
• Highly organized with strong multitasking and prioritization skills.
• Proficiency in Microsoft Office Suite.
• Ability and willingness to travel extensively.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.