Dispatcher

Dispatcher - The Salvation Army

About Us

The Salvation Army is an international movement and an evangelical part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

Job Overview

Join our team in "Doing the Most Good" as a Dispatcher at our Adult Rehabilitation Center. We're seeking an organized and efficient Dispatcher to coordinate our pickup and delivery operations. This role is crucial in ensuring smooth logistics operations by managing pickup orders, coordinating routes, and supervising assistant dispatchers. You'll be responsible for routing pickup orders, tracking vehicles, maintaining records, and supporting our mission of serving those in need in our community.

Pay Rate: $17/hr

Status: Full Time, Non-Exempt

Key Responsibilities

Dispatch Operations

• Route pickup orders to appropriate Production Assistants daily
• Track and maintain accurate records of vehicle locations and completed calls
• Operate two-way radio equipment according to center policy and FCC regulations
• Route same-day special donations efficiently
• Assign vehicles and coordinate all routes

Supervision & Communication

• Conduct Production Assistant meetings when necessary
• Maintain open communication with Transportation Supervisor/Director of Operations
• Keep supervisor informed of any vehicle problems, accidents, or other issues

Record Keeping

• Track and file all pickup tickets
• Monitor and document completed calls
• Assist phone receptionist when needed
• Maintain accurate documentation of all operations

Qualifications

Education & Experience

• High school graduate or equivalent
• Three to six months related experience and/or training, or equivalent combination
• Experience with two-way radio codes and operation
• Experience in routing and transportation procedures

Skills & Abilities

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Basic computer skills in data management
• Ability to read and write simple correspondence
• Basic math skills including addition, subtraction, multiplication, and division
• Ability to compute rates, ratios, and percentages

Physical Requirements

• Regularly required to hear and talk
• Use hands to finger or handle
• Must regularly lift and/or move up to 10 pounds
• Frequently lift and/or move up to 25 pounds
• Specific vision abilities required include close vision
• Must wear back guard when doing substantial lifting or moving

Work Environment

• Office/warehouse environment
• Quiet to moderate noise level

What We Offer

• Opportunity to make a positive impact in your community
• Professional development opportunities
• Supportive work environment
• Comprehensive benefits package

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.