Director Technical Quality Assurance I

Director Technical Quality Assurance I

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role: Fiserv is a global leader in payments and financial services technology, enabling clients to move money and information securely and at scale. You will lead a Quality Engineering team in Alpharetta focused on ensuring reliable, compliant, and high-performance delivery of payments and financial applications. The role partners with product, engineering, and operations to accelerate quality-driven releases.

What you'll do:

• Build and own the QA strategy and execution for multiple product streams, driving automation, risk-based testing, and continuous improvement.
• Hire, mentor, and develop quality engineering managers and engineers; set objectives, performance expectations, and career growth plans.
• Collaborate with engineering and product leadership to embed testing into CI/CD pipelines and release processes; ensure test environments and data are available and representative.
• Establish metrics and reporting for test coverage, defect trends, release readiness, and post-release quality; translate metrics into actionable roadmaps.
• Lead coordination of security, compliance, and audit testing activities with internal and external stakeholders.
• Manage vendor and third-party testing relationships and ensure contractual SLAs for test delivery and quality.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 10+ years of experience in designing enterprise automation frameworks and test architecture for large-scale applications.
• 10+ years of experience in Java and Python programming for automation framework and test development.
• 10+ years of experience building and maintaining GitLab CI/CD pipelines and integrating automated test suites into CI/CD workflows.
• 8+ years of experience testing applications across web, API, mobile/desktop, and mainframe interfaces using Selenium, Appium, Postman Enterprise, and REST-assured.
• 8+ years of experience setting up and executing automation scripts in both on-premise and AWS cloud-based test environments, including containerized execution (Docker, Kubernetes).
• 6+ years of experience with Jira, test management tools (Xray/Zephyr), relational databases and SQL for test-data management.
• 6+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Experience with performance/load testing tools (JMeter, Gatling) for throughput and scalability validation.
• Practical knowledge of payments standards and protocols (NACHA, ISO 20022).
• Experience with test data virtualization or masking tools (e.g., Delphix) and secure test-data practices for regulated environments.
• Experience leading distributed teams across U.S. and India and working with offshore delivery models.
• Familiarity with security and compliance testing for financial services (PCI DSS, SOC 2).

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.