Director, Patient Access - Palo Alto Hospital

Director, Patient Access - University Health Palo Alto Hospital

Come grow with us! At University Health, we are building a healthier future with our community hospitals.  We welcome driven healthcare leaders who thrive in collaborative environments and are ready to make a lasting impact.

University Health Palo Alto Campus

University Health Palo Alto Hospital will include a 24/7 emergency department and labor & delivery unit, radiology, laboratory, pharmacy, a neonatal intensive care unit/nursery, and inpatient units for both adults and children.

The hospital will open in 2026-27 with 166 beds and is designed to expand to 286 beds as this area continues to grow. To make it even more convenient for patients, a connected 100,000-square-foot medical office building will offer appointments for a wide range of medical and surgical specialists.

University Health is Leading the Way

For more than 100 years, University Health has been here to heal, to improve health, to lead, innovate and advance the practice of medicine.  Above all, the people of University Health are here to serve all who entrust us with their health and lives with the highest quality care, respect and compassion.

At the University Health main campus, University Hospital proudly serves as the primary teaching facility for UT Health San Antonio and is the premiere Level I trauma center for South Texas.

Position Summary

Under the direction of the Executive Director of Patient Access, the Director is responsible for the process and day-to-day management of admissions and patient registration locations at the University Health Retama Hospital.

• Comprehensive knowledge in Patient Access functions with both results oriented and patient-centered focus.
• Prepares and submits reports on a monthly basis to the Executive Director, Patient Access. Such as, but not limited to, registration activity, Quality Assurance, and location specific denials. 
• Develops and implements policies and procedures applicable to all access points in the hospital to include check-in and check-out processes, collection/update of patient information, eligibility verification, referral authorization, collection of fees and co-payments, production of point of service statements, communications with patients required to facilitate a satisfying business relationship and ensures compliance with all State, Federal and local requirements relative to consumer information.

Education and Experience Requirements

• Bachelor’s degree in business or health care/Hospital Management or equivalent experience is required.
• Working knowledge of insurance and third-party payer options and benefits is preferred.
• Four years supervisory experience in health care/hospital setting is preferred.
• Experience in a hospital ADT is preferred.
• Knowledge of personnel, administrative and financial procedures and practices, as well as principles, techniques, terminology and procedures of sound management is required.
• Experience with computer business applications is essential.

Total Rewards:

• Medical, dental, and vision insurance
• Extensive ancillary benefits
• Paid Time Off
• Excellent Retirement Plans
• Prescription drug coverage
• Flexible Spending Account
• Pet Insurance

Apply now and be a part of shaping the future of University Health!