Director of Rooms

Director of Rooms

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people first culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description Welcome to Hotel Adeline, a distinctive property in the Pyramid Global Hospitality portfolio. Located in the heart of Scottsdale, Arizona, our hotel features 213 stylish guest rooms and 8,000 sq ft of versatile meeting space, offering a perfect blend of modern sophistication and comfort. At Hotel Adeline, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll work in a dynamic and supportive environment surrounded by the vibrant energy of Scottsdale. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Hotel Adeline. Take the first step towards a rewarding career by applying today.

Overview

Basic Function The Director of Rooms is responsible for the overall leadership and management of the Rooms Division, including Front Office, Housekeeping, and Guest Services. This role ensures an exceptional guest experience, effective financial performance, and a motivated, high-performing team that aligns with property/company brand standards and culture.

Essential Functions

Provide strategic leadership for Front Office, Guest Services, and Housekeeping teams to deliver consistent, high-quality service.

Manage departmental budgets, forecasting, and payroll while maximizing efficiency and profitability.

Recruit, train, coach, and develop team members to build engagement, accountability, and professional growth.

Monitor guest satisfaction scores and feedback; implement improvements to enhance the guest journey.

Ensure compliance with hotel policies, brand standards, and safety/security procedures.

Partner with Sales, Revenue Management, and Food & Beverage leaders to support overall hotel performance and guest satisfaction.

Maintain effective communication across all departments to ensure seamless operations.

Act as a visible presence within the hotel, engaging with guests and associates daily.

Qualifications

35 years of progressive Rooms Division leadership experience in a full-service hotel preferred. Proven track record of improving guest satisfaction and operational performance. Excellent leadership, communication, and problem-solving skills. Ability to motivate, mentor, and develop diverse teams. Knowledge of Property Management Systems (PMS), Microsoft Office, and hotel technology platforms. Flexible schedule, including weekends and holidays, as required by business needs.