Director of Retail, Grand Canyon National Park

The opportunity

Delaware North Parks and Resorts is hiring an experienced Director of Retail to join our team at Grand Canyon National Park in Grand Canyon, Arizona. In this role, you will be responsible for leading the successful and profitable retail operations at Grand Canyon National Park. Our ideal candidate is experienced at creating and executing on retail strategies for multi-unit operations.

Pay

Minimum – Anticipated Maximum Base Salary: $104,100 - $140,500 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members\' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Partner with corporate retail support to develop a retail strategy
• Execute merchandise plans at the store level, working in partnership with the Buying team and the Director of Merchandise
• Maintain seasonal floor plans and visual merchandising standards
• Ensure inventory accuracy through effective management of stock flow, adjustments, and spoilage, while maintaining alignment with the company’s pricing strategy
• Ensure adequate staffing levels are maintained
• Pay close attention to sales and profit results as well as sales leadership training, visual merchandising, store standards, customer service, budget development, and expense control
• Develop store managers to become proactive in running and controlling their individual businesses through training, development of operational standards, leadership, and support
• Maintain compliance with state, federal, and local laws
• Support and ensure compliance with Delaware North\'s environmental initiatives, as well as customer service and operational standards programs
• Operate a company vehicle when necessary

More about you

• Minimum of 8 years high-volume, multi-unit, senior-level retail management experience
• Bachelor’s degree in business administration or related field, equivalent education or experience
• Experience in grocery is recommended but not required
• Must have excellent written, verbal, and interpersonal communication skills
• Familiar with various software applications, including Microsoft Office Suite and point-of-sale systems
• Established assessment and decision-making skills with proven ability to build relationships and influence at all levels of the organization
• Must have a valid driver’s license

Shift details

Days, Evenings, On call, Split shift, Overnight, Holidays, M-F, Evenings as needed, Weekends, 10hr shift, OT as needed, Events

Who we are

Delaware North\'s operations in Grand Canyon National Park offer the opportunity to experience living and working in one of the natural wonders of the world. We provide a variety of employee housing options including shared trailers, apartments, dorm rooms, and houses, with amenities including a community center, free internet, workout, and recreational equipment. We also offer team member food and retail discounts.

Our business is all about people, and that includes you. At Delaware North, you\'re not just part of a team — you\u2019re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.