Director of Patient Care Services

Director-Intake

Job Category: Directors/VP's

Requisition Number: DIREC002438

Posting Details

Full-Time

Locations: Birmingham, AL 35242, USA

Job Details

Description

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service always delivering a warm and attentive health care experience that boosts patients' state-of-mind, improves their health, and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role:

The Director of Intake is a key leadership role responsible for overseeing and optimizing the intake and patient onboarding process to ensure that referrals are processed efficiently, patients are onboarded seamlessly, and the organization complies with all clinical, regulatory, and payer requirements. The Director will lead a team of Intake Coordinators, working closely with clinical, pharmacy, sales, and reimbursement departments to deliver exceptional patient experiences and operational excellence.

Schedule: Monday Friday; 8:00 AM 5:00 PM

Minimum Qualifications:

• Bachelor's Degree
• 10+ years of leadership experience in healthcare services.
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

Essential Functions:

• Lead, develop, and manage the Intake team, fostering high performance, accountability, and collaboration.
• Establish and monitor KPIs for intake processes, turnaround times, and patient satisfaction.
• Oversee the full intake workflow from referral to onboarding, ensuring accuracy and timeliness.
• Ensure completion of all documentation, insurance verifications, authorizations, and clinical assessments.
• Maintain expertise in payer requirements, prior authorizations, and documentation standards.
• Analyze and streamline intake procedures to improve efficiency, accuracy, and compliance.
• Implement technology and systems to optimize intake operations and workflows.
• Act as liaison between sales, clinical, pharmacy, and revenue cycle teams to ensure smooth transitions.
• Communicate effectively with referral sources, physicians, and patients while resolving intake-related issues or delays.
• Develop and enforce SOPs, ensuring audit readiness and compliance with federal, state, and accrediting regulations (e.g., HIPAA, ACHC).

About the Benefits:

• Competitive Compensation
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts
• Ramsey SmartDollar Program
• Referral Program
• Tuition Assistance
• Paid Time Off
• 8 Paid Company Holidays

Patient Advocacy Statement:

At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive.

Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" a standard of excellence that defines us and enriches the lives of those we serve.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

Other:

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.