Director of Operations

Director of Operations

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people first culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

At Rand Tower, Minneapolis, a Tribute Portfolio Hotel, we consistently rise above the competition. We are an Employer of Choicewe understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Rand Tower Hotel with Pyramid Global Hospitality can mean for you!

The Director of Operations will have responsibility for the overall operations at the hotel, overseeing the Rooms and Food and Beverage operations in particular.

What you will have an opportunity to do:

• Assist the General Manager in overseeing the daily operations of the hotel.
• Financially accountable for all rooms and food and beverage outlets and banquets.
• Operates the departments in accordance with the approved budget, while providing the Client with the maximum value for the dollars spent.
• Ensures that the food offered to the client, customers, and employees of the operation is of superior quality.
• Directs and conducts safety, sanitation, and maintenance programs.
• Maintains excellent relationships with employees, guests and Client as well as other departments within the operation.
• Able to handle responsibility for ensuring proper presentation, portion control, and maintenance of proper serving temperatures-follows HACCP standards
• Maintains close communication with the leaders of Food & Beverage and Rooms Departments and other department/division heads.
• Will assist in developing annual budget and action plans, including annual objectives.
• Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required.
• Maintains high visibility with associates and guests.
• Assist in improving guest satisfaction score on GSS and Revinate, as well as associate engagement survey scores.
• Complete Marriott QA timely.
• Conducts daily/weekly review of Food & Beverage and Rooms Divisions operations with Department Heads.
• Will attend operational meetings, client planning meetings, Food & Beverage and Rooms departmental meetings, and associate-related events.
• Reviews annual objectives composed by department heads and monitors progress to completion over coming year.
• Monitors associate hires and disciplinary actions.
• Perform all other duties as assigned.

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wonderful hotel discounts and much more!

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation: $110,000.00 - $122,000.00

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.