Director of Operations

Director Of Operations

Join the nation's largest urgent care network. At American Family Care (AFC), we're not just leading urgent care - we're redefining it. With the largest network of urgent care centers in the U.S., we set the standard for patient access, safety, and care quality. Now, we're looking for a Director of Operations to take the helm of our largest and most visible region, overseeing 2060 centers and a team of Regional Managers.

This is more than a leadership role - it's a chance to shape the future of urgent care. You'll inherit a strong foundation, but also a blank canvas: a system ready for change, standardization, and optimization. If you're a healthcare operations leader who thrives on driving results and leading transformation, this is your opportunity to leave a legacy.

As Director of Operations, you will:

• Lead Regional Managers and guide Center Administrators across a multi-state footprint.
• Own P&L performance and ensure financial and operational outperformance.
• Standardize and implement best practices in quality, compliance, and patient safety.
• Act as the "strategic executor" - turning vision into action across multiple markets.
• Play a visible role in our Birmingham core market, home to AFC's corporate operations.

This role offers high visibility with executive leadership, a broad span of control, and the ability to directly impact patient care, financial performance, and culture.

What you'll bring:

• 710 years of progressive, multi-site operations leadership (healthcare or related services strongly preferred).
• Experience leading leaders (Regional/Area Managers and their teams).
• Proven success in P&L ownership, budget management, and operational reporting.
• Expertise in change management and executing system-wide initiatives.
• A compliance and quality mindset, with experience in auditing, accreditation, or patient safety programs.
• Strong presence: articulate, polished, and able to inspire trust across all levels.

Locations:

• Preferred: Birmingham, Alabama (close to corporate HQ and core market)
• Also acceptable: Tennessee (Nashville area) or Florida Panhandle
• Relocation: Optional, not required

Why join AFC?

• Largest urgent care provider in the U.S. - unmatched scale and reach.
• High visibility role with direct impact on centers of excellence.
• Blank canvas for change - drive standardization, optimization, and growth.
• Less bureaucracy, more impact - the ability to execute change quickly.
• Culture of engagement and accountability where your leadership makes the difference.

AFC is an equal opportunity employer and makes employment decisions based on merit, qualifications, and business needs. We are committed to creating a diverse and inclusive environment and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected characteristic. We believe in pay equity and transparency. The compensation for this role is $150,000$160,000 base salary with eligibility for a 20% annual performance bonus. Final offers are determined based on experience, qualifications, and organizational fit.