Director of Operations - Bilingual (Spanish/English)

Chick-fil-A East Doral DTO Director Of Operations

Operator Jennifer Austin is getting ready to open a brand new drive-thru only location in East Doral, in late 2025. She has been an owner/operator for over 8 years, and is passionate about developing others, building teams, and achieving high goals together.

Chick-fil-A is the fastest growing Quick Service Restaurant in the nation. Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years. Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022).

Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024.

Value and Appreciate Employees:

• Health Insurance
• Paid Vacation
• Tuition Discounts at Over 100 Colleges
• Never work on Sundays
• Excellent Career Advancement Opportunities
• Overtime Available

Opportunity:

We are looking for an enthusiastic Director of Operations to join our team at Chick-fil-A. This "hands-on" management opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation. This leadership opportunity provides autonomy, allowing you to take ownership in generating results and impacting the lives of both your team and guests. You will work alongside a successful Franchisee while receiving unprecedented support from one of the most successful brands in the country.

Your Impact:

• Delivering operational excellence & coordinating with other leaders to deliver remarkable results across all areas of the restaurant
• Building high performance teams, identifying and coaching leaders for both Front of House and Back of House operations
• Managing a team of 80+, creating an inspiring vision, coaching and holding people accountable to high standards
• Increasing profitability through implementing procedures to reduce costs, increase productivity, & promote sales
• Maintaining a work environment that ensures and promotes food & team safety
• Increasing overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals

Background Profile:

• Bilingual: Spanish/English required
• 3 years of Restaurant Leadership experience
• Chick-fil-A experience (bonus)
• Bachelor's Degree (preferred)
• Hospitality experience (preferred)
• Proven track record of developing others
• Passion for Chick-fil-A's values
• *Meets all physical requirements* (see requirements below)

Frequent Physical Requirements:

• Hear and speak to exchange information
• Read and speak English proficiently
• See to operate computers, tablets, supplies, kitchen equipment, point-of-sale (POS) system, and technologies accurately and efficiently
• Use hands and arms bilaterally to safely and effectively perform the tasks required of the position
• Regularly stand, walk, and sit for extended periods of time
• Work outside in heat, cold, or inclement weather, sometimes for prolonged periods while training or serving guests
• Carry, stoop, bend, twist, stretch, bend, crouch, kneel, reach overhead, reach forward, reach below knees, push, pull, grasp, and perform repetitive motions
• Lift, move, push, and pull up to 50lbs at a time without assistance

Apply now and you will be contacted ASAP.