Director of Nursing Services

Director Of Nursing Services

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

Job Overview

The Director Of Nursing Services is responsible for providing leadership and management to the skilled nursing operations. Responsible for planning, organizing and leading overall operations of nursing services in accordance with federal, state and local standards and Sunrise Senior Living policies to promote the highest degree of quality care and services to our guests/residents.

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

• Directs, supervises the management of the team members in the skilled nursing center.
• Implements and monitors systems that ensure consistent delivery of quality guest/resident services.
• Implements staffing and scheduling patterns to maintain continuity of guest/resident care and regulatory compliance
• Assesses and monitors clinical setting for effective and safe guest/resident centered care.
• Facilitates effective communication between cross functional teams and promotes a team approach in the delivery of guest/resident care.
• Maintains communication with guest's/resident's physician, family and or responsible party to ensure the guest's/resident's needs are being met.
• Identifies the on-going needs of guests/residents in order to maintain the highest quality standards for well being.
• Ensures proper utilization of the Resident Care Plan by all team members.
• Ensures proper follow through and documentation of guest/resident care.
• Facilitates relationships with Hospice, Therapy and other providers.
• Participates in community awareness activities and community relationship development.
• Assists in counseling guest/resident, family or responsible party during difficult transitional care periods.

Quality Assurance and Regulatory Compliance

• Strives for excellent quality care and service delivery as measured in the Five Star Rating and Quality Measures and institutes with follow up measures on corrective actions in a timely manner.
• Researches, documents and reviews all incidents of abuse, neglect and misappropriation of funds; develops and implements plan of correction as appropriate.
• Ensures Quality Assurance and Performance Improvement (QAPI) meetings are occurring and may be designated as the Chairperson of the meetings.
• Analyzes Guest/Resident Care Standards of Care and Support Services to maintain quality guest/resident care and clinical practice.
• Reviews, develops and implements plans of correction for concerns and issues identified by pharmacy consultants.
• Reviews and develops plans of correction with interdisciplinary team to enhance the quality of resident care.
• Monitors each resident's medication and treatment profile and medication pass process regularly to ensure each medication and treatment is administered as ordered and documented accurately.
• Reviews for accuracy and compliance all physician orders at time of move in and monthly thereafter.
• Acts as liaison with pharmacy to ensure effective services for the residents.
• Ensures pharmacy follows state regulations for labeling, distribution and identification of medications.
• Develops a thorough working knowledge of current and evolving federal and state regulations, policies and procedures for resident care and services.
• Ensures that community follows all state regulations as it pertains to guest/resident care and services.
• Reviews, develops and implements plans of correction for concerns and or issues identified by regulators.
• Completes and submits all monthly and quarterly reports in a timely manner.
• Follows through on mock survey process.

Financial Management

• Assists in the presentation and value of Sunrise's products and services for our residents, families and team members and targeted referral sources.
• Assists the executive director in completing the annual community budget.
• Understands and manages the department budget to include labor and other expenses and it's impact on the community's bottom line.
• Reviews monthly financial statements and implements plans of action around deficiencies.
• Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls.
• Coordinates with the community team to achieve maximum staff economies and cross training when applicable.
• Understands the internal cost associated with all Sunrise resident care programs.

Training, Leadership and Team Member Development

• Manages the department, including but not limited to: recruiting, hiring, training, coaching and disciplining.
• Partners in the delivery and participation in Sunrise University Training and self study programs during the required timeframe.
• Develops a working knowledge of state regulations and ensures compliance through supervising and coaching team members.
• Achieves the Team Member Engagement goals and actively leads in the Engagement Improvement Planning sessions.
• Completes team member staffing and scheduling according to operational and budgetary guidelines.
• Reviews daily timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
• Conducts timely performance appraisals with meaningful conversations.
• Holds team accountable and corrects actions when necessary and documents.
• Attends regular meetings; Stand Up, Cross Over, Department Head Meetings, Town Hall, Quality Assurance and Performance Improvement (QAPI), and others as directed by the Executive Director.
• Keeps abreast of professional developments in the field by reading, attending conferences and training sessions.
• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Performs other duties as assigned.

Core Competencies

• Adaptability
• Building Customer Loyalty
• Building Strategic Working Relationships
• Building a Successful Team
• Building Trust
• Coaching for Success
• Communication
• Decision Making
• Driving for Results
• Facilitating Change
• Leading through Vision and Values
• Managing Conflict
• Planning and Organizing
• Presentation and Training Delivery
• Quality Orientation
• Stress Tolerance
• Technical / Professional Knowledge

Experience and Qualifications

• Graduate of approved college / school of nursing
• Maintains a current state license as a Registered Nurse per state regulations
• A minimum of two (2) years' experience in a nurse management position within a skilled nursing environment including hiring staff, coaching, performance management daily operations supervision, discipline and counseling
• Comprehensive knowledge of nursing practices, techniques, methods as applied to skilled nursing care
• Demonstration of knowledge in federal and state long term care regulations
• Proficiency in Medicare, Minimum Data Set (MDS) / Resident Assessment Instrument (RAI), Care Plan process
• Ability to handle multiple priorities
• Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
• Competent in organizational, time management skills
• Demonstrates good judgment, problem solving and decision making skills
• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• Ability