Director of Intake

Director of Intake Home Care (Massachusetts)

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

We are seeking a dynamic Director of Intake to lead the Home Care Intake Operations for the State of Massachusetts. This strategic leadership role is responsible for managing the statewide intake function, ensuring the timely and accurate processing of referrals, admissions, and service authorizations across all offices. You'll oversee multiple teams, develop operational strategies, ensure compliance with payer and program requirements, and partner with executive leadership to drive efficiency and excellence in patient onboarding.

If you're a collaborative, forward-thinking leader passionate about patient access, operational excellence, and supporting an incredible team this is your opportunity to make a difference at scale.

Why Join the Elara Caring Mission?

• Work in a collaborative, mission-driven environment
• Be rewarded with a unique opportunity to make a lasting impact on patient care
• Competitive compensation and leadership incentive package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement and professional growth
• Comprehensive medical, dental, and vision insurance
• 401(K) with employer match
• Generous paid time off, holidays, and family & pet bereavement leave
• Pet insurance

As Director of Intake, You Will:

• Lead and oversee all intake operations across the state of Massachusetts, ensuring timely and compliant referral processing and admissions.
• Develop and implement standardized procedures and workflows that align with Elara Caring's operational and quality standards.
• Supervise and mentor Intake Supervisors and staff, fostering a culture of collaboration, accountability, and continuous improvement.
• Analyze and monitor key performance metrics, identifying trends and implementing strategies to improve conversion rates, timeliness, and customer satisfaction.
• Partner with internal stakeholdersincluding Clinical Operations, Sales, and Business Developmentto streamline referral pathways and support growth initiatives.
• Ensure compliance with payer requirements, state regulations, and company policies related to home care admissions and authorizations.
• Provide leadership support during audits and process evaluations.
• Serve as a subject matter expert on intake systems, data tracking, and payer processes.
• Represent the Intake function in leadership meetings and collaborate on strategic planning for PCS operations.
• Uphold Elara Caring's mission, values, and standards of excellence in every aspect of leadership and decision-making.

What is Required:

• Education: Bachelor's degree in Business, Healthcare Administration, or related field required; Master's degree preferred.
• Experience: Minimum of 35 years of progressive leadership experience in home care, healthcare intake, or admissions management; multi-site or regional oversight strongly preferred.
• Skills:
• Deep understanding of Medicare, Medicaid, Managed Care (MCO/MLTC), and payer authorization processes.
• Exceptional leadership, communication, and analytical skills.
• Demonstrated success in process improvement and operational efficiency initiatives.
• Proficiency in Microsoft Office Suite and data management platforms.
• Ability to coach, mentor, and inspire multidisciplinary teams.
• Transportation: Reliable vehicle, valid driver's license, and current auto insurance.
• Travel: Statewide travel as needed to support field offices and operational reviews.

You will report to the Regional Vice President of Business Operations.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.