Director of Housekeeping & Laundry

Company : Disability Solutions

Location : Miami Beach, FL, 33119

Posted Date : 15 October 2025

Job Type : Full Time

Category : Management

Occupation : Director

Job Details

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

Maintain housekeeping staffing levels to provide for optimal performance
Interviews, selects all department management level personnel
Schedules all management level personnel to provide for proper supervision at all times
Develops/approves all departmental; budgets, forecasts and schedules
Stays current with industry related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided
Responsible for the smooth, efficient, cost effective operation of the housekeeping department, to include; labor management, inventory control, product selection
Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibility
Approves all department purchase requisitions,
Oversees storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
Coordinates special projects related to housekeeping operations as determined by the Hotel General Manager
Establishes work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy
Keeps the General Manager apprised of all significant happenings within the department
Assists in the selection employee uniforms and determination of uniform purchase requirements
Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel
Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employees
Deals directly with Guests whenever necessary to solve problems and ensure satisfaction
Coordinates with Laundry/Valet Manager to determine purchase requirements for all guest room linen, terry and employee uniforms
Communicates regularly with Laundry/Valet Manager regarding employee comments and concerns about the quality control of employee uniform cleaning, pressing etc.
Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees according to Loews standards
Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
Establishes and ensures adherence to all departmental and Loews Hotels policies, procedures and guidelines
Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same
Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
Other duties as assigned

General

Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards

Qualifications

Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations
Five to seven years of experience
Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
Effective management, leadership, organizational and communication skills
Ability to work flexible schedule to include weekends and holidays